Journeyman PC Technician (Active TS/SCI Required)

Akima; Fort Benning (GA); On-site; USD 52,000 - 82,000; Full time

Job summary

Compass Point, an Akima company, seeks a PC Technician to support units at Fort Benning, GA. You will help ensure the stability and efficiency of government IT infrastructure, including enterprise email, desktops, and applications.

The ideal candidate holds DoD 8140-411 Basic certification, a current TS clearance with SCI eligibility, a STEM bachelor’s degree, and 3–5 years in IT support. On-site work and clear communication are essential.

Qualifications

• DoD 8140-411 Basic certification required.
• Current TS clearance with SCI eligibility.
• Bachelor's degree in a STEM field; applicable experience may substitute.
• 3–5 years of IT support experience in enterprise environments.

Responsibilities

• Provide admin and support for enterprise email, user accounts, desktop software, and government apps (Remedy, MECM, VMware, ESXi, NetApp ONTAP).
• Diagnose hardware/software issues on end-user systems, deploy software, image systems, and manage file-access controls.
• Liaise for initiation, monitoring and resolution of end-user incident management processes.
• Coordinate incident reports and service requests with IT teams; ensure documentation and escalation as per protocols.
• Support local registration authority functions.
• Provide updates on IT incidents and projects; escalate to senior IT teams or vendors as needed.

Skills

DoD 8140-411 Basic certification

Top-Secret clearance with SCI

IT support experience

Education

Bachelor's degree in STEM

Tools

Remedy

MECM

VMware/ESXi

NetApp ONTAP

Job description

Compass Point is looking for a PC Technician to join our team supporting units in Fort Benning, GA. In this role you will provide technical expertise for the operation, security, and availability of enterprise IT systems supporting US Special Operations Command. You will be responsible for ensuring the stability and efficiency of the Government’s IT infrastructure, requiring strong problem-solving, analytical, and communication skills, alongside comprehensive technical knowledge of Government hardware and software systems. An ideal candidate will have a solid work ethic and the communication skills necessary to convey technology guidance.Veterans encouraged to apply.

Responsibilities

• Provide technical support and administration for enterprise email platforms, user account provisioning, standardized desktop software suites, and government applications using tools such as Remedy, MECM, VMware, ESXi, and NetApp ONTAP.
• Diagnose and remediate hardware and software issues on end-user systems, execute software deployments and system imaging, and administer access controls for shared file systems.
• Act as the liaison for the initiation, monitoring, and resolution facilitation of end-user incident management processes.
• Collaborate with cross-functional IT teams to coordinate the management of Incident Reports and Service Requests, ensuring comprehensive documentation, escalation alignment, and resolution tracking in accordance with established service management protocols.
• Support local registration authority functions.
• Provide updates on IT incidents, changes, and projects, escalating issues to senior IT teams or vendors as needed.

Qualifications

• Must have DoD 8140-411 Basic certification.
• Must be able to maintain DoD 8140-411 Basic via continuing education requirements or re- certification.
• Possess current Top-Secret clearance with SCI eligibility.
• Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
• Years Experience: 3 - 5 Years.

Any clearance requirements for this position are established by the government contract.

"This position is contingent upon contract award and funding. Applicants selected may be offered but cannot begin work until funding has been confirmed."

Work Type

On-Site

Company Description

Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.

As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.