Journeyman DoD IT Service Desk — TS/SCI

NANA Regional Corporation; Georgia; On-site; USD 70,000 - 100,000; Full time

Job summary

Compass Point, an Akima company, is seeking an Associate Computer User Support Specialist to join our team supporting USSOCOM. You will help manage enterprise ITSM processes, provide end-user support, and coordinate with cross‑functional IT teams to resolve incidents and requests.

The role requires active DoD Top Secret/SCI clearance and DoW 8140 Basic certification, a STEM degree, and 3–5 years of relevant experience; strong communication and autonomous work are essential.

Qualifications

• Must hold DoD Top Secret/SCI clearance.
• Bachelor's degree in a STEM field; relevant experience may substitute.
• 3–5 years of IT support experience.
• Experience with ITSM tools and enterprise IT environments.

Responsibilities

• Provide technical support and administration for enterprise email platforms, user account provisioning, and government applications using Remedy, MECM, VMware, ESXi, and NetApp ONTAP.
• Diagnose and remediate hardware and software issues on end-user systems; deploy software and image systems; manage access controls for shared files.
• Act as liaison for initiation, monitoring, and resolution of end-user incident management processes.
• Coordinate incident reports and service requests with cross-functional IT teams; ensure documentation and escalation alignment.
• Support local registration authority functions and provide updates on IT incidents, changes, and projects.
• Escalate issues to senior IT teams or vendors as needed.

Skills

Active DoD Top Secret/SCI clearance

DoW 8140 Basic

ITSM experience

Strong communication

Autonomous work

Education

Bachelor's degree in STEM

Tools

Remedy

MECM

VMware

ESXi

NetApp ONTAP

Job description

Compass Point, an Akima company, is seeking an Associate Computer User Support Specialist to join our team supporting USSOCOM. You will help manage enterprise ITSM processes, provide end-user support, and coordinate with cross‑functional IT teams to resolve incidents and requests.

The role requires active DoD Top Secret/SCI clearance and DoW 8140 Basic certification, a STEM degree, and 3–5 years of relevant experience; strong communication and autonomous work are essential.