DoD IT Technician — End-User Systems (TS/SCI Eligible)

Akima; Georgia; On-site; USD 55,000 - 75,000; Full time

Job summary

Compass Point, an Akima company, is seeking a PC Technician to support enterprise IT for US Special Operations Command at Fort Benning, GA. The role requires strong problem-solving, analytical, and communication skills, with DoD 8140-411 Basic certification and Top-Secret clearance eligibility.

You will install, configure, and maintain Windows endpoints, manage email platforms, and assist incident management.

Qualifications

• Must have DoD 8140-411 Basic certification.
• Must maintain DoD 8140-411 Basic via continuing education requirements or recertification.
• Current Top-Secret clearance with SCI eligibility.
• Bachelor's degree in a STEM field; relevant experience may substitute.
• Years Experience: 3-5 years.

Responsibilities

• Provide technical support and administration for enterprise email platforms, user account provisioning, standardized desktop software suites, and government applications using tools such as Remedy, MECM, VMware, ESXi, and NetApp ONTAP.
• Diagnose and remediate hardware and software issues on end-user systems, execute software deployments and system imaging, and administer access controls for shared file systems.
• Act as the liaison for the initiation, monitoring, and resolution facilitation of end-user incident management processes.
• Collaborate with cross-functional IT teams to coordinate the management of Incident Reports and Service Requests, ensuring comprehensive documentation, escalation alignment, and resolution tracking in accordance with established service management protocols.
• Support local registration authority functions.
• Provide updates on IT incidents, changes, and projects, escalating issues to senior IT teams or vendors as needed.

Skills

Problem solving

Analytical thinking

Communication

Education

Bachelor's degree in STEM

Tools

Remedy

MECM

VMware

ESXi

NetApp ONTAP

Job description

Compass Point, an Akima company, is seeking a PC Technician to support enterprise IT for US Special Operations Command at Fort Benning, GA. The role requires strong problem-solving, analytical, and communication skills, with DoD 8140-411 Basic certification and Top-Secret clearance eligibility.

You will install, configure, and maintain Windows endpoints, manage email platforms, and assist incident management.