Security-Cleared IT Service Desk Technician

Peraton; Linthicum (MD); On-site; USD 80,000 - 128,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Peraton is hiring an IT Specialist to support a government customer, delivering professional, high-quality services to end users, with both remote and in-person support for new installations and break/fix incidents. You will troubleshoot hardware, install and configure devices, manage accounts, monitor performance, and patch vulnerabilities per SLAs.

Day-to-day tasks include diagnosing incidents, configuring networks, backing up data, and maintaining network devices.

Qualifications

• Bachelor’s degree with 5+ years of experience, or Master’s with 3+ years; PhD acceptable with 0 years.
• Active TS clearance, SCI eligible.
• Active CompTIA Security+ certification required.
• Knowledge of computer networking concepts and protocols.
• Knowledge of risk management processes.
• Knowledge of cybersecurity principles.
• Knowledge of cyber threats and vulnerabilities.
• Knowledge of cloud computing service models (SaaS, IaaS, PaaS).
• Knowledge of cloud deployment models (private, public, hybrid).

Responsibilities

• Troubleshoot system hardware and software.
• Diagnose and resolve incidents, problems, and events.
• Install and configure hardware, software, and peripherals for users.
• Administer accounts, network rights, and access.
• Monitor and report client-level computer system performance.
• Configure and optimize network hubs, routers, and switches.
• Develop and implement network backup and recovery procedures.
• Diagnose network connectivity problems.
• Install or update network device OS software (IOS, firmware).
• Monitor network capacity and performance.
• Patch network vulnerabilities to safeguard information.

Skills

Active TS clearance

SCI eligible

CompTIA Security+ certification

Networking concepts

Cloud computing knowledge

Education

Bachelor’s degree in Information Technology / Computer Science / Cybersecurity or related field

Job description

Peraton is hiring an IT Specialist to support a government customer, delivering professional, high-quality services to end users, with both remote and in-person support for new installations and break/fix incidents. You will troubleshoot hardware, install and configure devices, manage accounts, monitor performance, and patch vulnerabilities per SLAs.

Day-to-day tasks include diagnosing incidents, configuring networks, backing up data, and maintaining network devices.