Service Desk Technician

Peraton; Linthicum (MD); Ibrido; USD 80.000 - 128.000; Tempo pieno

Descrizione del lavoro

Peraton is seeking an IT Specialist to support a government customer with remote and in-person installs and break/fix incidents. You will troubleshoot a range of technologies, manage accounts, and monitor performance while ensuring SLAs are met.

The role requires strong networking knowledge, security fundamentals, and hands-on experience with hardware, software, and network devices. A TS clearance and Security+ certification are required.

Competenze

• A degree in IT/CS-related fields or 4 additional years of relevant experience may be considered in lieu of a degree.
• Active TS clearance with SCI eligibility is required.
• CompTIA Security+ certification is required.

Mansioni

• Troubleshoot system hardware and software.
• Diagnose and resolve customer-reported system incidents, problems, and events.
• Install and configure hardware, software, and peripheral equipment for system users per standards.
• Administer accounts, network rights, and access to systems and equipment.
• Monitor and report client-level computer system performance.
• Configure and optimize network hubs, routers, and switches.

Conoscenze

Networking concepts

Cybersecurity

Risk management

Troubleshooting

Accounts management

Formazione

Bachelor’s degree in Information Technology, Software Engineering, Information Systems, Computer Science, Cybersecurity, Mathematics, or Data Science

Strumenti

CompTIA Security+

IOS network OS

Descrizione del lavoro

Responsibilities

Peraton is hiring an IT Specialist to support one of our government customers. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. You will be responsible for supporting and troubleshooting a variety of technologies (network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones) adhering to contracted service level agreements.

Day to Day Work Responsibilities:

• Troubleshoot system hardware and software.
• Diagnose and resolve customer reported system incidents, problems, and events.
• Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.
• Administer accounts, network rights, and access to systems and equipment.
• Monitor and report client-level computer system performance.
• Configure and optimize network hubs, routers, and switches (e.g., higher-level protocols, tunneling).
• Develop and implement network backup and recovery procedures.
• Diagnose network connectivity problem.
• Install and maintain network infrastructure device operating system software (e.g., IOS, firmware).
• Install or replace network hubs, routers, and switches.
• Monitor network capacity and performance.
• Patch network vulnerabilities to ensure information is safeguarded against outside parties.
• Test and maintain network infrastructure including software and hardware devices.

Qualifications

Required Qualifications:

• Bachelor’s degree and 5+ years of experience, or Master’s Degree and 3+ years of experience, or 0 years with PhD. A degree must be in one of the following fields: Information Technology, Software Engineering, Information Systems, Computer Science, Cybersecurity, Mathematics, or Data Science. However, in lieu of a degree in one of these fields of study four (4) years of additional relevant experience or specialized training may be be considered.
• Active TS clearance, SCI eligible.
• Active CompTIA Security+ certification required.
• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
• Knowledge of cybersecurity principles.
• Knowledge of cyber threats and vulnerabilities.
• Knowledge of specific operational impacts of cybersecurity lapses.
• Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
• Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.