Security-Cleared Customer Service & Data Entry Specialist

Amentum; North Dakota; On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a Customer Service/Administrative Specialist to handle inbound and outbound calls, data entry, and routine correspondence for multiple locations. The role requires accuracy, strong communication, and proficiency with MS Office, with an 8-hour Monday–Friday schedule and shift coverage between 6am and 5pm.

Responsibilities include creating work requests, maintaining electronic files, reporting hazards, and supporting safety guidelines while ensuring timely responses to inquiries

Qualifications

• Customer service experience: telephonic, automated, and in-person.
• Strong interpersonal skills and ability to communicate in a customer-focused manner.
• Ability to adapt to frequent change and a hectic, fast-paced work environment.
• Clear and effective written and oral communication.
• Must have reliable transportation.
• Must possess and maintain a U.S. government TS/SCI clearance with polygraph.

Responsibilities

• Handle all inbound and outbound calls in an articulate, professional, customer focused manner.
• Receive and create service/work requests using multiple databases; research and complete external work requests for locations.
• Assemble, format, and/or author routine correspondence using MS Office.
• Photocopy and print routine reports and distribute to personnel.
• Record daily events into an electronic log.
• Maintain electronic and manual files and resources.
• Demonstrate proficient use of computers and software for recording, modifying, and tracking data.
• Receive and report employee queries and call-offs per policies.
• Support safety guidelines by reporting hazards and incidents.
• Provide shift coverage between 6am and 5pm.
• Serve as backup for Building Operations Specialist if needed.
• Follow all policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Data entry

MS Office

Communication

Adaptability

Reliable transportation

Education

High School diploma

Tools

MS Office

Job description

Amentum is seeking a Customer Service/Administrative Specialist to handle inbound and outbound calls, data entry, and routine correspondence for multiple locations. The role requires accuracy, strong communication, and proficiency with MS Office, with an 8-hour Monday–Friday schedule and shift coverage between 6am and 5pm.

Responsibilities include creating work requests, maintaining electronic files, reporting hazards, and supporting safety guidelines while ensuring timely responses to inquiries