Security-Cleared Customer Support & Data Entry Specialist

Amentum; McLean (VA); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Educational reimbursement

Paid time off

Job summary

Amentum in McLean, VA is seeking an experienced customer service/operations assistant to handle calls, process work requests, and perform data entry across multiple databases. This role requires attention to detail, strong communication, and reliability in a fast-paced environment.

The position supports filing, reporting, and correspondence using MS Office, with a schedule from 6am to 5pm and potential backup coverage for an operations specialist. A U.S.

Qualifications

• Customer service experience: telephonic, automated, and in-person.
• Strong interpersonal skills and ability to communicate in a customer-focused manner.
• Ability to adapt to frequent change and a hectic, fast-paced work environment.
• Able to communicate clearly and effectively, including orally, over telephone, and in writing, using proper grammar, spelling, and punctuation.
• Ability to comprehend written and oral instructions.
• Must have reliable transportation.
• Must possess and maintain an active U.S. government TS/SCI clearance with polygraph. Note: U.S. citizenship is required to maintain a TS/SCI clearance with polygraph.

Responsibilities

• Handle all inbound and outbound calls in a articulate, professional, customer focused manner.
• Receive and create service/work requests using multiple databases. Research, review, and complete all Metro Area external work requests for non-contracted sites (approximately 48 locations)
• Assemble, format, and/or author routine correspondence from various files or rough draft format using MS Office applications.
• Photocopy and print routine reports and correspondence and distribute to the appropriate personnel.
• Record daily events into an electronic log.
• Maintain electronic and manual files and resources.
• Demonstrate proficient use of computers and computer software for recording, modifying, and tracking data.
• Receive and report employee queries and call-offs in accordance with company policies and directives.
• Support and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications.
• Provide assigned shift coverage between 6am and 5pm.
• Serve as backup for the Building Operations Specialist if needed.
• Follow all policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Data entry

MS Office

Education

High School diploma or equivalent

Tools

Maintenance management system

Job description

Amentum in McLean, VA is seeking an experienced customer service/operations assistant to handle calls, process work requests, and perform data entry across multiple databases. This role requires attention to detail, strong communication, and reliability in a fast-paced environment.

The position supports filing, reporting, and correspondence using MS Office, with a schedule from 6am to 5pm and potential backup coverage for an operations specialist. A U.S.