Security-Cleared CSM | Intel & OSINT Workflow Expert

NexTech Solutions LLC

Gainesville (VA)

On-site

USD 70,000 - 110,000

Full time

7 days ago

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Job summary

NexTech Solutions LLC is seeking an Intel Research Analyst / Customer Success Manager to support users across CONUS locations. The CSM will guide analysts through OSINT tradecraft, analytics workflows, and product features, maximizing software value and user satisfaction.

Travel up to 25% is required as the role engages with deployed systems, conducts trainings, creates materials, and coordinates feedback with engineering to inform improvements and the product roadmap.

Qualifications

Experience supporting CONUS customers
Ability to travel up to 25%
Strong communication and training skills
Familiarity with OSINT research methods
Collaborate with engineering teams

Responsibilities

Serve as traveling, customer-facing technical representative for deployed software
Support CONUS locations (up to 25% travel)
Guide users through Intelligence research workflows and tools
Deliver training sessions, workflow demonstrations, and user onboarding
Create training materials (manuals, slides, handouts) for events
Troubleshoot user issues and coordinate fixes with internal engineering teams
Document user challenges, best practices and operational patterns; relay actionable feedback
Assist with configurations, updates, and basic operational maintenance as required