Senior Intel OSINT CSM — Travel-Ready & High Impact

Kids for the Future; Foster (VA); Hybrid; USD 140,000 - 175,000; Full time

Job summary

NexTech Solutions is seeking an Intel Research Analyst to serve as a Customer Success Manager, supporting users across CONUS locations. The role involves guiding complex intelligence workflows, delivering trainings, and collecting user feedback to inform product improvements.

The ideal candidate has 10+ years of relevant experience, strong OSINT tool expertise, and proven ability to train users while maintaining high service standards. Hybrid work is available in Northern VA / DC.

Qualifications

• 10+ years relevant experience.
• 3+ years in customer-facing technical roles (FSR, FDE, Solutions Engineer, Technical Trainer, or similar).
• Hands-on experience with OSINT tools, public data sources, and analytical workflows.
• Ability to explain and guide users through multi-step, mission-critical workflows.
• Strong troubleshooting, communication, and stakeholder management skills.

Responsibilities

• Serve as the traveling, customer-facing technical representative for deployed software.
• Support various CONUS customer locations (up to 25% travel).
• Guide technical and non-technical users through complex Intelligence research workflows and tools.
• Deliver training sessions, workflow demonstrations, and user onboarding.
• Create training materials (manuals, power points, handouts) to support training events.
• Troubleshoot user issues and coordinate fixes with internal engineering teams.
• Document user challenges, best practices, and operational patterns; relay actionable feedback.
• Assist with configurations, updates, and basic operational maintenance as required.

Skills

OSINT tools

Public data sources

Analytical workflows

Troubleshooting

Communication

Stakeholder management

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

NexTech Solutions is seeking an Intel Research Analyst to serve as a Customer Success Manager, supporting users across CONUS locations. The role involves guiding complex intelligence workflows, delivering trainings, and collecting user feedback to inform product improvements.

The ideal candidate has 10+ years of relevant experience, strong OSINT tool expertise, and proven ability to train users while maintaining high service standards. Hybrid work is available in Northern VA / DC.