Customer Success Manager with Security Clearance

NexTech Solutions LLC; Gainesville (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

NexTech Solutions LLC is seeking an Intel Research Analyst / Customer Success Manager to support users across CONUS locations. The CSM will guide analysts through OSINT tradecraft, analytics workflows, and product features, maximizing software value and user satisfaction.

Travel up to 25% is required as the role engages with deployed systems, conducts trainings, creates materials, and coordinates feedback with engineering to inform improvements and the product roadmap.

Qualifications

• Experience supporting CONUS customers
• Ability to travel up to 25%
• Strong communication and training skills
• Familiarity with OSINT research methods
• Collaborate with engineering teams

Responsibilities

• Serve as traveling, customer-facing technical representative for deployed software
• Support CONUS locations (up to 25% travel)
• Guide users through Intelligence research workflows and tools
• Deliver training sessions, workflow demonstrations, and user onboarding
• Create training materials (manuals, slides, handouts) for events
• Troubleshoot user issues and coordinate fixes with internal engineering teams
• Document user challenges, best practices and operational patterns; relay actionable feedback
• Assist with configurations, updates, and basic operational maintenance as required

Skills

Customer-facing

Training delivery

OSINT

Intelligence workflows

Technical troubleshooting

Feedback coordination

Tools

PowerPoint

MS Word

CRM tools

Job description

The Opportunity NTS is seeking an Intel Research Analyst to serve as a Customer Success Manger (CSM) to support users across various CONUS customer locations. The CSM will support system users in their execution of Intelligence and OSINT tradecraft practices, guiding users through analytical workflows, data inquiries, and research best practices that maximize the efficiencies of the software provided. The CSM will be the primary recipient of user feedback, suggested improvements and functional modifications as reported by the user community, to inform system improvements, and the product roadmap Key Responsibilities (Principal Duties and Accountabilities *Essential Functions) * Serve as the traveling, customer-facing technical representative for deployed software

• Support various CONUS customer locations (up to 25% travel).
• Guide technical and non-technical users through complex Intelligence research workflows and tools
• Deliver training sessions, workflow demonstrations, and user onboarding
• Create training materials (manuals, power points, handouts) to support training events
• Troubleshoot user issues and coordinate fixes with internal engineering teams
• Document user challenges, best practices, and operational patterns; relay actionable feedback
• Assist with configurations, updates, and basic operational maintenance as required