Security Associate

Franklin Park Conservatory and Botanical Gardens; Columbus (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life/AD&D insurance

Disability insurance

OPERS retirement plan

457(b) plan

Paid time off

Job summary

Franklin Park Conservatory and Botanical Gardens in Columbus, OH is seeking a Security Officer to maintain a secure environment for guests, staff and stakeholders. The role emphasizes rapid response to incidents and proactive inspections of the facility.

The position is full-time, 2nd shift (Sunday-Thursday, 3:00pm–11:30pm), with benefits including medical, dental, vision, Life/AD&D/Disability coverage and retirement options. Prior security or customer service experience is beneficial.

Qualifications

• Excellent oral and written communication skills.
• Proficiency in MS Word and Excel.
• Customer service experience is a plus.

Responsibilities

• Provide communications, response and assistance during emergencies and routine operations.
• Conduct automated surveillance, patrols and inspections to ensure safety.
• Coordinate with contractors to ensure compliance with policies.
• Maintain certifications for emergency response teams (First Aid, CPR, AED, De-escalation).
• Answer phones promptly and professionally.
• Operate safety vehicles as needed and manage entrance flow for visitors.

Skills

Communication

MS Word

MS Excel

Customer service

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Career Opportunities with Franklin Park Conservatory

A great place to work.

Franklin Park Conservatory and Botanical Gardens offers world-class horticulture, art & nature-based exhibitions and educational programs. The 13-acre indoor and outdoor facility - situated two miles from downtown Columbus - features glasshouses including the historic John F. Wolfe Palm House; botanical gardens including the Scotts Miracle-Gro Foundation Children's Garden and Scotts Miracle Gro-Foundation Community Garden Campus; and event venues. The Conservatory is home to the largest collection of Chihuly glass in a botanical garden and Light Raiment II by internationally renowned artist James Turrell. Committed to the community, the Conservatory strives to provide an accessible and welcoming experience to all.

MISSION

As a premier botanical garden destination, we connect people to nature and create life enhancing experiences.

VISION

Envision a world that celebrates nature as essential to the human experience.

JOB SUMMARY

Support the Franklin Park Conservatory and Botanical Gardens (FPC) mission by providing a secure environment for FPC guests, staff and stakeholders. Provide immediate responses to safety and security emergencies. Perform ongoing inspections and surveillance to ensure the safety and security of the facility.

Additional Information

This is a full-time, non-exempt position. This position is eligible for the Conservatory's benefit package offered to full-time employees, which includes medical, dental and vision insurance, company paid Life/AD&D/Short-Term and Long-Term Disability insurance, participation in the Ohio Public Employees Retirement Program (OPERS), optional 457(b) Deferred Compensation plan, generous Paid Time Off (PTO), and complimentary membership to the Conservatory.

Compensation

$18/hourly paid biweekly.

Schedule

This position is 2nd shift, working Sunday-Thursday 3:00pm To 11:30pm.

RESPONSIBILITIES

Provide necessary communications, response and assistance for immediate response and assistance for guests and staff during normal facility operations and/or emergencies.

Through a combination of automated surveillance, physical patrols and scheduled inspections, continuously ensure the safety and security of the FPC facility and grounds.

Coordinate with contractors and outside partners to ensure they adhere to FPC policies and procedures.

Maintain all required certifications to serve as a member of FPC's emergency response teams: First Aid, CPR, AED, De-escalation.

Answer emergency and other safety service office phones in a prompt professional and courteous manner.

Drive the safety services vehicle, golf cart, or other transportation device as needed.

Traffic direction and control duties.

Detect, locate, and report smoke, unusual odors, and running water which may indicate safety problems.

Monitor the visitor entrance including controlling crowds and entrance flow; greeting visitors; and providing directions, as necessary.

Ensure all staff, visitors, and vendors are registered properly before entering secure areas of the property.

Demonstrate FPC's mission and vision of expanding the FPC brand to increase engagement with diverse audiences of all backgrounds.

Serve as an example to other FPC staff in matters of appearance, attitude and performance.

Provide excellent customer service by ensuring visitor safety using courtesy to drive each guest interaction.

Support general FPC operations through participation in meetings as appropriate.

Perform other duties as assigned by the Security Supervisor and the safety services director.

CREDENTIALS AND EXPERIENCE REQUIRED

Age 21+

High school degree, GED, or equivalent

Must have a driver's license; and the ability to meet and maintain the insurance guidelines set by Franklin Park Conservatory and Botanical gardens (FPC) insurance company for driving vehicles.

Two or fewer points on the BMV record required.

Must have or obtain upon relocation a driver's license issued by the state of Ohio within one to three years of hiring.

Customer service experience and certification in first aid, adult/child CPR, and adult AED are a plus.

KNOWLEDGE, SKILLS AND ABILITIES

Ideal candidate possesses excellent oral, and written communication skills, and a strong skill set utilizing both Microsoft Word and Excel.

Ability to work weekdays and weekends; occasional evenings and holidays.

Physical Demands

Must be able to stand, walk, and be attentive and engaged for extended periods of time while performing duties.

Must be able to use a full range of body movement to assist visitors and ensure safety.

Must be able to walk on flat or incline surfaces (up and down) and go up and down stairs, especially in emergency situations.

May occasionally have to climb or balance.

Must be able to understand and follow verbal and written instructions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Uniform Requirements

This position requires wearing a uniform and maintaining a clean, professional personal appearance.

EEO Statement

Franklin Park Conservatory and Botanical Gardens is an Equal Opportunity Employer. The Conservatory does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status. The Conservatory values diversity and is committed to creating an inclusive environment for all employees.