Registration and Scheduling Coordinator

Franklin Park Conservatory; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company paid Life AD&D

Short Term Disability

Long Term Disability

OPERS retirement program

457b Deferred Compensation

Paid Time Off

Complimentary Conservatory membership

Job summary

Franklin Park Conservatory is seeking a Registration and Scheduling Coordinator to manage registrations, scheduling, and facility reservations for youth programs, Summer Camp, Nature School, and field trips. You will serve as the primary contact for schools, families, and partners, ensuring a smooth experience from registration through program completion.

This role requires strong organizational skills, comfort with Momentus Elite, Volgistics, and Tessitura, and a focus on accurate data entry

Qualifications

• High School Diploma or GED required.
• Administrative work experience is required with a basic understanding of accounting processes.
• 1-3 years experience in an educational and/or recreational setting is desirable.

Responsibilities

• Coordinate program schedules, registrations, and calendars for youth programs.
• Serve as primary contact for schools, families, and community organizations.
• Assist with invoicing, payments, and accounts receivable tasks.
• Track participation data, expenses, program utilization, revenues, statistics and trends for reporting and decision making.

Skills

Organization

Detail-oriented

Customer service

Communication

Multitasking

Education

High School Diploma/GED

Associate or Bachelor’s degree bonus

Tools

Momentus Elite

Volgistics

Tessitura

Outlook

Excel

Word

PowerPoint

Job description

ABOUT US

Franklin Park Conservatory and Botanical Gardens offers world class horticulture art & nature based exhibitions and educational programs The 13 acre indoor and outdoor facilitysituated two miles from downtown Columbusfeatures glasshouses including the historic John F Wolfe Palm House; botanical gardens including the Scotts Miracle Gro Foundation Childrens Garden and Scotts Miracle Gro Foundation Community Garden Campus; and event venues The Conservatory is home to the largest collection of Chihuly glass in a botanical garden and Light Raiment II by internationally renowned artist James Turrell Committed to the community the Conservatory strives to provide an accessible and welcoming experience to all

MISSION

As a premier botanical garden destination we connect people to nature and create life enhancing experiences

VISION

Envision a world that celebrates nature as essential to the human experience

JOB SUMMARY

The Registration and Scheduling Coordinator is responsible for coordinating registration scheduling facility reservations and administrative support for a variety of youth and educational programs including school field trips Summer Camp Nature School outreach programs and other youth focused experiences This position serves as a key point of contact for participants schools families and community organizations ensuring a seamless customer experience from registration through program completion This role also manages invoicing payment tracking and related accounting functions to support accurate and timely financial processing The ideal candidate is highly organized detail oriented comfortable working with multiple software platforms and committed to providing exceptional customer service The Registration and Scheduling Coordinator works collaboratively with the Community Outreach and Education team and other Conservatory departments to support the successful delivery of educational and recreational programming Additional Information This is a full time non exempt position This position is eligible for the Conservatorys benefit package offered to full time employees which includes medical dental and vision insurance company paid LifeAD&DShort Term and Long Term Disability insurance participation in the Ohio Public Employees Retirement Program OPERS optional 457b Deferred Compensation plan generous Paid Time Off PTO and complimentary membership to the Conservatory Compensation19hour paid biweekly

RESPONSIBILITIES

Under the direction of the Associate Director of Youth Programs Coordinate and maintain program schedules registrations transportation logistics and calendars to ensure efficient operations and optimal use of organizational resources Manage program enrollment waitlists participant records and communications with schools families and community organizations Serve as a primary point of contact for registration inquiries scheduling requests program changes cancellations and participant support Assist with on site program logistics including greeting buses and groups coordinating with internal departments preparing materials and communicating scheduling needs with education staff Handle program related accounting tasks including issuing invoices and payment reminders processing registrations and payments following up on outstanding balances ensuring payments are accurately recorded assisting with account reconciliation resolving payment discrepancies Maintain accurate records databases contracts registration information attendance records and program documentation Track participation data expenses program utilization revenues statistics and trends to support reporting and operational decision making Collaborate with Community Outreach and Education staff and other Conservatory departments to ensure effective coordination across all youth and educational programs Occasionally assist with the delivery of educational programming for Pre K through Grade 12 participants Perform other duties as assigned

KNOWLEDGE AND EXPERIENCE REQUIRED

High School DiplomaGED required An Associates or Undergraduate Degree in a related field is a bonus Administrative work experience is required with a basic understanding of accounting processes 1 3 years experience working in an educational andor recreational setting is desirable

SKILLS REQUIRED AND RESULTS TYPICALLY ACHIEVED

Ability to learn and navigate multiple software platforms Momentus Elite Volgistics and Tessitura and enter data with high degree of accuracy Proficient with Outlook Word Excel PowerPoint and other Microsoft applications Possesses a professional demeanor and highly developed interpersonal skills Ability to maintain accurate records databases and documents and to meet deadlines and stay on an exact schedule of events Ability to occasionally assist with educational programming Ability to pass a background check and fingerprinting Ability to work a flexible schedule weekends evenings and holiday sometimes required

EEO Statement

Franklin Park Conservatory and Botanical Gardens is an Equal Opportunity Employer The Conservatory does not discriminate in its employment decisions on the basis of race religion color national origin sex pregnancy lactation status gender identity or expression sexual orientation age disability veteran or military status genetic information or any other protected status The Conservatory values diversity and is committed to creating an inclusive environment for all employees