Seasonal Visitor Experience Associate

Franklin Park Conservatory; United States; On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Job summary

Franklin Park Conservatory and Botanical Gardens is seeking a Visitor Experience Associate to deliver excellent customer service at the Ticket Center. You will assist guests in person and by phone, provide information and interpretation, and help with memberships, admissions, and class registrations.

This part-time seasonal role runs about 25 hours per week from September 2026 through January 10, 2027, with compensation at 16 dollars per hour.

Qualifications

• High School Diploma or Equivalent
• Minimum 1 year cash handling and register experience
• Ability to work weekdays weekends nights and holidays

Responsibilities

• Demonstrates excellence in customer service for both internal and external guests of the Conservatory
• Greets, acknowledges and provides Conservatory event information to guests; processes admissions, memberships, and class registrations
• Demonstrates accurate cash handling and reconciliation; open/close procedures of the Visitor Center; answer main phone line

Job description

ABOUT US

Franklin Park Conservatory and Botanical Gardens offers world class horticulture art & nature based exhibitions and educational programs The 13 acre indoor and outdoor facilitysituated two miles from downtown Columbusfeatures glasshouses including the historic John F Wolfe Palm House; botanical gardens including the Scotts Miracle Gro Foundation Childrens Garden and Scotts Miracle Gro Foundation Community Garden Campus; and event venues The Conservatory is home to the largest collection of Chihuly glass in a botanical garden and Light Raiment II by internationally renowned artist James Turrell Committed to the community the Conservatory strives to provide an accessible and welcoming experience to all

MISSION

As a premier botanical garden destination we connect people to nature and create life enhancing experiences

VISION

Envision a world that celebrates nature as essential to the human experience

JOB SUMMARY

The Visitor Experience Associate provides excellent customer service while engaging with guests at the Ticket Center both in person and on the telephone The Visitor Experience Associate also offers information and interpretation to our guests while staffing additional areas as needed This is a part time seasonal position working an average of 25 hours per week from September 2026 January 10 2027 Compensation 16hour

RESPONSIBILITIES

Demonstrates excellence in customer service for both internal and external guests of the Conservatory Greets acknowledges and provides Conservatory event information to our guests suggests membershipprocesses transactions for admission tickets memberships and class registrations Demonstrates accurate cash handling and reconciliation skills Administers the opening and closing procedures of the Visitor Center Answers the main phone line and responds to inquiries Makes every effort to find solutions to visitor concerns Engages guests in formal and informal information and collection interpretation throughout the Conservatory Staff butterfly doors engaging with guests and ensuring USDA compliance Performs other job related duties as assigned and demonstrates focus on serving the guests of the Conservatory

CREDENTIALS AND EXPERIENCE REQUIRED

High School Diploma or Equivalent Minimum1 year cash handling and register experience Ability to work weekdays weekends nights and holidays

KNOWLEDGE SKILLS AND ABILITIES

Outstanding customer service skills displayed in a positive and friendly manner Strong verbal and written communication skills and comfortable meeting and engaging with guests Knowledge of cash procedures and register operations Flexibility to work a variety of shifts Basic computer skills including email Microsoft Word and Excel

EEO Statement

Franklin Park Conservatory and Botanical Gardens is an Equal Opportunity Employer The Conservatory does not discriminate in its employment decisions on the basis of race religion color national origin sex pregnancy lactation status gender identity or expression sexual orientation age disability veteran or military status genetic information or any other protected status The Conservatory values diversity and is committed to creating an inclusive environment for all employees