Security Assistant Shift Manager

Monarch Black Hawk, Inc.; Madison (WI); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Tuition reimbursement

Bus transportation subsidy

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Security Assistant Shift Manager to supervise staff and maintain safety for guests, team members and assets. The role emphasizes exceptional guest service, rapid response to disturbances, and thorough incident reporting.

The position requires 21+ with gaming license eligibility, 6 months security experience, strong communication, and ability to work all shifts.

Qualifications

• Must have at least 6 months prior security or gaming experience.
• Ability to provide exceptional guest service and strong verbal communication skills.
• CPR and First Aid certification preferred (or able to achieve certification after hire).
• Strong currency handling skills, ability to process currency transactions accurately.
• Intermediate computer knowledge and experience required.
• Ability to read and understand information and instructions presented in writing.

Responsibilities

• Dual jobs: may supervise other staff or serve as a regular security officer.
• Conducts regular ID checks to ensure guests are at least 21.
• Provide the highest level of guest service at all times.
• Greet guests, Team Members and vendors in a positive, friendly manner.
• Provide security and protection for guests, team members, property, and assets.
• Handle monetary transactions between Guest Services and Table Games/Slots when needed.
• Maintain surveillance of the property.
• Prepare detailed reports on security or medical incidents during shift.
• Assist with escorting Team Members and/or Guests when needed.
• React promptly to disturbances where security is required.
• Administer emergency first aid to injured or ill guests and staff.
• Conduct post-accident and suspicioned drug screens.
• Takes appropriate action for individuals suspected of illegal activities.
• Liaise with outside agencies to exchange information.

Skills

Security experience

Guest service

Verbal communication

Currency handling

English language

CPR/First Aid

Computer skills

Stand for shifts

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Security Assistant Shift Manager Salary: $60,000 + Status: Full Time

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver.

Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation.

Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors.

Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities

• Dual jobs: at times will need to supervise other staff – other times serve as a regular security officer.
• Conducts regular ID checks on the Monarch Black Hawk property to ensure all guests who are on property are at least 21 years of age.
• Provide the highest level of Guest Service at all times.
• Greet all guests, Team Members and vendors in a positive friendly manner.
• Provide security and protection for guests, team members, property, and assets.
• Handles all monetary transactions between Guest Services and Table Games/Slots when needed
• Maintains physical surveillance of the Monarch Black Hawk property.
• Prepares detailed and accurate reports on any security or medical related incidents that occurs during scheduled shift.
• Provides assistance with escorting when needed for Team Members and/or Guests.
• Reacts promptly to disturbances where security is required.
• Takes charge of and administers emergency first aid to injured or ill Guests and Team Members.
• Conducts post-accident and suspicioned drug screens.
• Familiarity with State Gaming ICMP’s, Rules, and Regulations a plus.
• Takes appropriate action, when required, of individuals suspected of illegal activities.
• Maintains liaison with outside agencies to facilitate the exchange of mutually beneficial information.

Qualifications

• Must be at least 21 years of age with a valid driver’s license and able to obtain and maintain a Colorado Support Gaming License.
• Must have at least 6 months prior security or gaming experience.
• Ability to provide exceptional guest service and strong verbal communication skills.
• CPR and First Aid certification preferred (or able to achieve certification after hire).
• Strong currency handling skills, ability to process currency transactions accurately.
• Intermediate computer knowledge and experience required.
• Ability to use and wear an ear piece radio communication device.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand
• Ability to read and understand information and instructions presented in writing.
• Must be able to stand for duration of shift.
• Must be able to bend, stoop and continuously use hands.
• Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs.
• Ability to work all shifts including weekends and holidays when needed.
• Understanding and knowledge of Title 31 reporting.
• Successfully pass a pre-employment criminal background check and drug screen.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available across four different restaurants.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

Equal Opportunity Employer

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation.

It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be: We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

An estimated salary for this position would be: We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired. From our upscale amenities like a luxurious spa and fine dining to our vibrant, team-focused culture, you'll find a place where your career can flourish. We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion.

Our friendly environment encourages respect, camaraderie, and a true sense of family. Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly.

Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact. From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional. At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top-tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated.

Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high-energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado's best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small-town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices. At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards. “We may not be the biggest casino company, but we are the strongest.”