Security Manager

Monarch Black Hawk, Inc.; Madison (WI); Sur place; USD 72 000 - 88 000; Plein temps

Avantages offerts par ce poste

Enhanced health, dental, and vision

Tuition reimbursement

401k match

Paid time off & holidays

Employee dining & discounts

Résumé du poste

Monarch Casino Resort Spa in Black Hawk, Colorado seeks a Security Manager to lead the Security Department, ensuring safety for guests and teammates. The role oversees investigations, budget, onboarding, and liaison with Surveillance and law enforcement as needed.

The ideal candidate has casino security experience, can obtain a Colorado gaming license, and demonstrates strong leadership and guest-service skills in a fast-paced, high-end resort environment. Competitive pay and bonuses offered.

Qualifications

• Previous casino security experience preferred.
• Ability to obtain and maintain a Colorado Support Gaming License.
• Excellent guest service skills.
• Ability to lead and mentor a team.
• Strong interpersonal communication skills.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Hands-on management style.
• Flexible shifts, including weekends and holidays.

Responsabilités

• Reinforces department goals and communicates strategy to staff.
• Supervises Security Department team members and reporting.
• Oversees emergency response procedures and safety protocols.
• Directs security and safety of guests, staff, and property.
• Conducts investigations and prepares detailed reports.
• Notifies authorities and coordinates with Casino Shift Manager and Surveillance.
• Manages Security budget and monthly financials.
• Maintains confidentiality and liaises with outside agencies.

Connaissances

Casino security

Colorado gaming license

Guest service

Leadership

Communication

Professional appearance

Adaptable shifts

Description du poste

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Security Manager Salary: $80,000 Status: Full Time Shift: Varies Other Compensation: This position is bonus eligible up to 10% of the annual salary after completion of on year which is determined by the Company in its sole discretion and based on certain Company and personal performance objectives.

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025. As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities

• Reinforces department goals and vision to all direct reports and continually implements this strategy into overall communications.
• Supervises, directly and/or indirectly, all Security Department team members including: selection, training, work direction, safety, communication, counseling, disciplining, performance evaluations and records.
• Oversight and training for emergency response procedures such matters as fires, bomb threats, power outages, and other serious matters or emergencies.
• Directs and monitors the security and safety of property guests, employees, facilities, and grounds.
• Conducts and reviews security investigations concerning all incidents and issues taking place on property.
• Makes necessary reports and notifies the Colorado Division of Gaming and local law enforcement agencies as needed and in partnership with the Casino Shift Manager and Surveillance.
• Responsible for preparing and monitoring the Security budget and monthly financials.
• Prepares detailed and accurate reports on any security or medical related incident that occurs on the Monarch Casino property.
• Checks all security reports for accuracy and completeness and ensure timeliness.
• Ensure compliance with departmental and Company policies and procedures.
• Create and update weekly department schedule.
• Continually evaluate Team Members for alertness, appearance, and proper performance of duties.
• Observes, supervises and instructs shift officers in the performance of their duties.
• Determines personnel requirements and makes assignments at the beginning of each shift.
• Contact and communicate with all Casino Shift Managers and Surveillance as necessary.
• Ensure effective onboarding and training for new Security & Valet Team Members.
• Provide security and protection for guests, team members, property and assets.
• Maintains physical awareness of the Monarch Black Hawk property.
• React promptly to disturbances where Security is required.
• Maintain a high level of confidentiality Be familiar with all areas of the Monarch Black Hawk Casino. Takes appropriate action, when required, of individuals suspected of illegal activities.
• Maintains liaison with outside agencies to facilitate the exchange of mutually beneficial information.
• Must be able to perform all duties of Shift Supervisors, and Security Officers.

Qualifications

• Previous casino security experience preferred.
• Ability to obtain and maintain a Colorado Support Gaming License.
• Excellent guest service skills.
• Ability to lead and mentor a team.
• Have communication interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Comfortable in a \"hands-on\" management role.
• Work varied shifts, including weekends and holidays.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to USD 6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!).
• Save your gas and mileage on your car!
• Check out these convenient casino bus routes at www.casinoshuttle.com.
• As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer

Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch's intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be: We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for.

Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired. From our upscale amenities like a luxurious spa and fine dining to our vibrant, team-focused culture, you'll find a place where your career can flourish. We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion. Our friendly environment encourages respect, camaraderie, and a true sense of family. Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly. Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact. From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional. At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top-tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated. Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high-energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado's best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small-town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices. At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards.

Company statement

\"We may not be the biggest casino company, but we are the strongest.\"