Security Officer

Monarch Black Hawk, Inc.; Madison (WI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Enhanced health, dental, and vision

Education, tuition, and certification"

Growth opportunities within department

Company-matched 401k

Paid time off and holidays

Team Member discounts and perks

Team Member transportation subsidies

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado is seeking a Security Officer to maintain a safe, secure, and welcoming environment for guests, team members, and assets. The role supports daily security operations across the property with exceptional guest service in a fast-paced casino resort setting.

The position requires vigilance, professionalism, and integrity, with shifts including days, swing, graveyard, and weekends.

Qualifications

• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must be able to obtain and maintain a Colorado Support Gaming License.
• Ability to provide exceptional guest service in a professional and courteous manner.
• Strong verbal communication skills and the ability to interact effectively with guests, team members, and outside agencies.
• CPR and First Aid certification preferred, or the ability to obtain certification after hire.
• Familiarity with State Gaming ICMPs, rules, and regulations is a plus.
• Strong attention to detail and the ability to observe, assess, and report activity accurately.
• Ability to process currency transactions accurately when required.
• Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
• Understanding and knowledge of Title 31 reporting preferred; training provided.
• Must be dependable, alert, and able to work independently or as part of a team.
• Must be able to work varied shifts, including days, swing, graveyard, weekends, holidays, and business-demand schedules.

Responsibilities

• Conduct regular ID checks to ensure guests are 21+.
• Provide high level guest service while remaining professional.
• Patrol assigned areas to ensure safety of guests and assets.
• Maintain surveillance and report suspicious activity.
• Respond to incidents and emergencies; assist where needed.
• Administer emergency first aid to injured guests or team members.
• Conduct post-incident drug screens as required by policy.
• Take appropriate action on illegal or disruptive activity.
• Assist with monetary transactions between departments when requested.
• Maintain logs and reports of incidents and daily security activity.
• Support compliance with gaming regulations and internal controls.
• Liaise with outside agencies when needed.
• Collaborate with Surveillance and other departments to support operations.
• Promote a safe, respectful environment for guests and staff.

Skills

Guest service

Verbal communication

Attention to detail

Calm under pressure

Currency handling

Teamwork

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Security Officer Salary: Starting at 23.00/hour; Grave shift starting at 25.00/hour Status: Full-time Shift: Days MONARCH CASINO RESORT SPA Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025. As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Job Overview

Step into a vital position where vigilance, professionalism, and integrity are essential. As a Security Officer at Monarch Casino Resort Spa, you will help maintain a safe, secure, and welcoming environment for guests, team members, and company assets. This role supports daily security operations throughout the property while delivering exceptional guest service in a fast-paced casino resort environment. The Security Officer monitors property activity, conducts age verification checks, responds to incidents, assists with emergency situations, and works closely with internal departments and outside agencies as needed. This position requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm and professional in high-pressure situations.

Responsibilities

• Conduct regular ID checks throughout the Monarch Black Hawk property to ensure all guests on property are at least 21 years of age.
• Provide the highest level of guest service at all times while maintaining a professional and approachable presence.
• Patrol assigned areas of the property to help ensure the safety and security of guests, team members, and company assets.
• Maintain physical surveillance of the Monarch Black Hawk property and report suspicious or unusual activity.
• Respond promptly to incidents, guest concerns, emergencies, and requests for security assistance.
• Take charge of and administer emergency first aid to injured or ill guests and team members, as needed.
• Conduct post-accident and suspicion-based drug screens in accordance with company policy.
• Take appropriate action when individuals are suspected of illegal, unsafe, or disruptive activity.
• Assist with monetary transactions between Guest Services, Table Games, Slots, and other departments when requested.
• Maintain accurate documentation, reports, and logs related to incidents, investigations, and daily security activity.
• Support compliance with applicable gaming regulations, company policies, internal controls, and security procedures.
• Maintain liaison with outside agencies to facilitate the exchange of mutually beneficial information.
• Work collaboratively with Surveillance, Guest Services, Gaming Operations, and other departments to support property operations.
• Promote a safe, respectful, and service-focused environment for all guests and team members.
• Perform other duties as assigned.

Qualifications

• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must be able to obtain and maintain a Colorado Support Gaming License.
• Ability to provide exceptional guest service in a professional and courteous manner.
• Strong verbal communication skills and the ability to interact effectively with guests, team members, and outside agencies.
• CPR and First Aid certification preferred, or the ability to obtain certification after hire.
• Familiarity with State Gaming ICMPs, rules, and regulations is a plus.
• Strong attention to detail and the ability to observe, assess, and report activity accurately.
• Ability to process currency transactions accurately when required.
• Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
• Understanding and knowledge of Title 31 reporting preferred; training provided.
• Must be dependable, alert, and able to work independently or as part of a team.
• Must be able to work varied shifts, including days, swing, graveyard, weekends, holidays, and business-demand schedules.

Physical requirements

• Must be able to stand and walk for the duration of the shift.
• Must be able to respond quickly to incidents or emergencies throughout the property.
• Must be able to communicate clearly in person, by radio, and/or by phone.
• Must be able to observe activity across assigned areas and perform routine patrol duties.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!).
• Save your gas and mileage on your car!
• Check out these convenient casino bus routes at www.casinoshuttle.com.
• As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

Equal Opportunity Employer

Monarch Casino Resort Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other status protected by law or regulation. Selection decisions are based on job-related factors. An estimated salary for this position would be: We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality. Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired. From our upscale amenities like a luxurious spa and fine dining to our vibrant, team-focused culture, you'll find a place where your career can flourish. We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion. Our friendly environment encourages respect, camaraderie, and a true sense of family. Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly. Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact. From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional. At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top-tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated. Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high-energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado's best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small-town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices. At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards. “We may not be the biggest casino company, but we are the strongest.”