Security Application Administrator

St. John; New York (NY); On-site; USD 73,000 - 82,000; Full time

Job summary

St. John's University seeks a Security Application Administrator to manage Tier 2/3 operations of campus security platforms, with on-call support and ongoing documentation. The role focuses on configuration, reliability monitoring, and controlled changes in alignment with standards.

The candidate will handle incident response, change control, data exports, and cross-cover for related operations while maintaining installation health and vendor coordination.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• Progressive experience administering security technology platforms and troubleshooting.
• Working knowledge of access control and IP video systems with device programming concepts.

Responsibilities

• Administer and configure security platforms using established standards and naming conventions.
• Maintain accurate configuration documentation and ensure changes are traceable through ticketing/change records.
• Perform routine health checks and monitor device status to prevent outages.
• Coordinate patching, upgrades, and maintenance windows; document release notes and impacts.
• Respond to system incidents and outages; diagnose root cause and restore service quickly.
• Execute complex access changes with approvals and back-out planning; support audits.

Skills

Security platform administration

Access control

IP video systems

Windows administration

On-call readiness

SQL queries

Scripting/Automation

PowerShell

Python

Networking fundamentals

Vendor certifications (Lenel/OnGuard,/

Education

Bachelor's degree in a related field

Tools

Lenel/OnGuard

Avigilon/AltaVideo

Job description

Security Application Administrator

St. John's University

Salary: $72,700.00 - $81,800.00 Annually

Job Type: Full-Time Staff

Job Number: 202600096

Location: Queens Campus, NY

St. John's, established in 1870, has two New York City campuses;international locations in Rome, Italy; Limerick, Ireland; andParis, France; and study abroad locations around the world. ThePrinceton Review and other top rankings consistently recognize theUniversity's outstanding academics, diverse student body, dynamicinternship, and volunteer opportunities, focus on student life, anddiverse study abroad offerings. St. John's University offers morethan 100 undergraduate and graduate programs in its six collegesand schools, with a growing number of programs offered online. TheUniversity is accredited by the Middle States Commission on Higher Education and 12 other major academic and professionalassociations.

A dedication to diversity, equity and inclusion is at the heart ofour mission. As a Catholic and Vincentian university, St. John's iscommitted to institutionalizing practices of inclusive excellenceto ensure that we welcome and celebrate the intrinsic worth of allmembers of our community. We will become an even strongeruniversity as we enhance equity at every level of ourinstitution.Our graduates will excel in the competencies and valuesneeded for leadership and service in a rapidly evolvingworld.

Job Summary

The Security Application Specialist owns Tier 2 and Tier 3technical operations for the University's security technologyplatforms, including configuration, reliability monitoring,break-fix support, and controlled execution of complex changes.This role provides on-call response, maintains platform health andupdates, supports integrations in steady state, and ensurestechnical work is documented and aligned with published standardsand approvals.

Core Responsibilities

Platform Configuration and Administration (30%)

• Administer and configure security platforms (access control,video management, alarms, intercom/emergency phones, and relatedapplications) using established standards and namingconventions.
• Manage access levels, alarms, schedules, door and deviceprogramming, user permissions, analytics/AI settings whereapplicable, and system reporting parameters.
• Maintain accurate configuration documentation and ensure changesare traceable through ticketing/change records.

Reliability, Health Monitoring, and Maintenance (20%)

• Perform routine health checks, device status monitoring, and logreviews to identify issues before they impact operations.
• Coordinate patching, upgrades, and maintenance windows; validateoutcomes and document release notes/impacts.
• Maintain integrations in steady state after project handoff andmonitor integration health.

Incident Response and Break-Fix (Tier 2/3) (20%)

• Respond to system incidents, outages, and priority issues;diagnose root cause and restore service quickly.
• Coordinate escalations with vendors, integrators, IT, andFacilities as needed; document corrective actions.
• Provide after-hours on-call coverage and follow publishedescalation pathways for major incidents.

Change Control and Complex Access Changes (15%)

• Execute complex or sensitive access changes with documentedapprovals as required; elevate high-risk requests for Directorreview when needed.
• Apply change controls for high-impact work (validation steps,back-out planning, and post-change monitoring).
• Support periodic access and configuration audits and remediatefindings.

Video and Data Exports (Execution) (5%)

• Perform video export and technical evidence preparation whenrequested through approved workflows; maintain case/ticket trackingand chain-of-custody practices.
• Support retention and release processes under Director-ownedpolicy and governance.
• Provide technical support for video playback, retrieval, andcamera performance troubleshooting.

Documentation, SOPs, and Cross-Coverage (10%)

• Develop and maintain technical SOPs, quick-reference guides, andtroubleshooting playbooks for platforms and common issues.
• Provide backup coverage for StormCard & Parking Officeoperations as needed, including escalations and complex accesschanges.
• Participate in training and knowledge transfer to improvecontinuity and reduce single points of failure.

Minimum Qualifications

• Bachelor's degree in a related field (or equivalent combinationof education and experience).
• Progressive experience administering security technologyplatforms, service ticket resolution, and technicaltroubleshooting.
• Working knowledge of access control and IP video systems,including device programming concepts and operationalimpacts.
• Vendor/platform certifications (or ability to obtain) in accesscontrol and video platforms (e.g., Lenel/OnGuard, Avigilon/AltaVideo, or similar).
• Demonstrated understanding of networking fundamentals (IPaddressing, VLAN concepts, connectivity troubleshooting).
• Experience with Windows administration basics and vendor clienttools; ability to document and follow change controls.
• Ability to participate in an on-call rotation and workafter-hours for planned maintenance or urgent incidents.

Preferred Qualifications

• Working knowledge of SQL queries and reporting for platformadministration.
• Experience with scripting/automation for reporting orintegrations (PowerShell, Python, or similar).
• ITIL or comparable incident/change management training.

Supplemental Information

Work Environment and Requirements

• Work is performed in an office and field environment withperiodic visits to buildings, closets, and system rooms fortroubleshooting and coordination.
• May require lifting/carrying equipment and working in utilityspaces as needed for oversight and troubleshooting.
• Employment is contingent on successful completion of backgroundscreening consistent with University policy.
• May require some installation or servicing of parts.

How This Role Will Be Measured (Example PerformanceIndicators)

• Mean time to acknowledge and mean time to restore forincidents.
• Ticket closure rate and backlog age; repeat-issuereduction.
• Patch and update compliance; maintenance success rate.
• After-hours response performance and escalationeffectiveness.
• Change quality (reduced change-induced incidents andrework).

Important Note - St. John's is NOT an E-Verify Employer

St. John's offers a competitive compensation program which iscommensurate with your qualifications, experience, and contingentupon the departmental budget. St. John's University considersfactors such as (but not limited to) scope and responsibilities ofthe position, candidate's work experience, education/training, keyskills, internal peer equity, as well as market and organizationalconsiderations when extending an offer.

We also offer an extremely comprehensive benefits program to meetthe diverse needs of our workforce. Along with exceptional benefitssuch as medical, dental, life insurance, long term disabilityinsurance, tuition remission, generous 403(b) employercontribution, employee assistance program, and liberal paid timeoff policies, faculty and staff can also enjoy St. John'sperforming arts, libraries, bookstores, dining facilities, campusrecreation and sporting events

Any offer of employment is subject to receipt by St. John'sUniversity of satisfactory references, verification of employmentand education.

St. John's University is an Equal Opportunity Employer. Allqualified applicants will receive consideration without regard torace, color, religion, sex, sexual orientation, gender identity,national or ethnic origin, age, status as an individual with adisability, protected veteran status, or any other characteristicprotected by law.