Security Application Administrator

St.-John; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

St.-John seeks a Security Application Specialist to own Tier 2/3 operations for the university’s security platforms, including configuration, reliability monitoring, break-fix support, and controlled execution of complex changes.

You will provide on-call response, maintain platform health, support integrations, and ensure documentation follows published standards and approvals.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Progressive experience administering security technology platforms, service ticket resolution, and technical troubleshooting.
• Working knowledge of access control and IP video systems, including device programming concepts and operational impacts.
• Vendor/platform certifications (or ability to obtain) in access control and video platforms (e.g., Lenel/OnGuard, Avigilon/Alta Video, or similar).
• Demonstrated understanding of networking fundamentals (IP addressing, VLAN concepts, connectivity troubleshooting).
• Experience with Windows administration basics and vendor client tools; ability to document and follow change controls.
• Ability to participate in an on-call rotation and work after-hours for planned maintenance or urgent incidents.

Responsibilities

• Configure and administer security platforms using established standards.
• Manage access levels, alarms, schedules, and device programming; ensure traceable changes.
• Perform routine health checks and monitor device status; coordinate patches and maintenance windows.
• Respond to incidents, diagnose root causes, and restore service; coordinate vendor escalations.
• Execute complex access changes with approvals and maintain change controls.
• Perform video exports and ensure proper documentation and chain-of-custody.
• Develop SOPs, playbooks, and provide cross-coverage for related operations.

Skills

Platform administration

Troubleshooting

Incident response

On-call readiness

Education

Bachelor’s degree in a related field

Tools

Lenel/OnGuard

Avigilon/Alta Video

Windows administration

SQL queries

PowerShell

Python

Job description

The Security Application Specialist owns Tier 2 and Tier 3 technical operations for the University’s security technology platforms, including configuration, reliability monitoring, break-fix support, and controlled execution of complex changes. This role provides on-call response, maintains platform health and updates, supports integrations in steady state, and ensures technical work is documented and aligned with published standards and approvals.

Core Responsibilities

1) Platform Configuration and Administration (30%)

• Administer and configure security platforms (access control, video management, alarms, intercom/emergency phones, and related applications) using established standards and naming conventions.
• Manage access levels, alarms, schedules, door and device programming, user permissions, analytics/AI settings where applicable, and system reporting parameters.
• Maintain accurate configuration documentation and ensure changes are traceable through ticketing/change records.

2) Reliability, Health Monitoring, and Maintenance (20%)

• Perform routine health checks, device status monitoring, and log reviews to identify issues before they impact operations.
• Coordinate patching, upgrades, and maintenance windows; validate outcomes and document release notes/impacts.
• Maintain integrations in steady state after project handoff and monitor integration health.

3) Incident Response and Break-Fix (Tier 2/3) (20%)

• Respond to system incidents, outages, and priority issues; diagnose root cause and restore service quickly.
• Coordinate escalations with vendors, integrators, IT, and Facilities as needed; document corrective actions.
• Provide after-hours on-call coverage and follow published escalation pathways for major incidents.

4) Change Control and Complex Access Changes (15%)

• Execute complex or sensitive access changes with documented approvals as required; elevate high-risk requests for Director review when needed.
• Apply change controls for high-impact work (validation steps, back-out planning, and post-change monitoring).
• Support periodic access and configuration audits and remediate findings.

5) Video and Data Exports (Execution) (5%)

• Perform video export and technical evidence preparation when requested through approved workflows; maintain case/ticket tracking and chain-of-custody practices.
• Support retention and release processes under Director-owned policy and governance.
• Provide technical support for video playback, retrieval, and camera performance troubleshooting.

6) Documentation, SOPs, and Cross-Coverage (10%)

• Develop and maintain technical SOPs, quick-reference guides, and troubleshooting playbooks for platforms and common issues.
• Provide backup coverage for StormCard & Parking Office operations as needed, including escalations and complex access changes.
• Participate in training and knowledge transfer to improve continuity and reduce single points of failure.

Minimum Qualifications

• Bachelor’s degree in a related field (or equivalent combination of education and experience).
• Progressive experience administering security technology platforms, service ticket resolution, and technical troubleshooting.
• Working knowledge of access control and IP video systems, including device programming concepts and operational impacts.
• Vendor/platform certifications (or ability to obtain) in access control and video platforms (e.g., Lenel/OnGuard, Avigilon/Alta Video, or similar)..
• Demonstrated understanding of networking fundamentals (IP addressing, VLAN concepts, connectivity troubleshooting).
• Experience with Windows administration basics and vendor client tools; ability to document and follow change controls.
• Ability to participate in an on-call rotation and work after-hours for planned maintenance or urgent incidents.

Preferred Qualifications

• Working knowledge of SQL queries and reporting for platform administration.
• Experience with scripting/automation for reporting or integrations (PowerShell, Python, or similar).
• ITIL or comparable incident/change management training.

Work Environment and Requirements

• Work is performed in an office and field environment with periodic visits to buildings, closets, and system rooms for troubleshooting and coordination.
• May require lifting/carrying equipment and working in utility spaces as needed for oversight and troubleshooting.
• Employment is contingent on successful completion of background screening consistent with University policy.
• May require some installation or servicing of parts.

How This Role Will Be Measured (Example Performance Indicators)

• Mean time to acknowledge and mean time to restore for incidents.
• Ticket closure rate and backlog age; repeat-issue reduction.
• Patch and update compliance; maintenance success rate.
• After-hours response performance and escalation effectiveness.
• Change quality (reduced change-induced incidents and rework).