Events Supervisor

St. John; New York (NY); On-site; USD 73,000 - 82,000; Full time

Job summary

St. John's University is seeking an Events Supervisor to oversee on-campus and external events, coordinating Public Safety staff and other campus resources. The role includes planning, roll calls, and ensuring safe, efficient event execution.

The position requires a Bachelor's degree (preferred) and 5–10 years in security or police environments, with strong communication skills and flexibility for after-hours coverage. Competitive benefits accompany the role.

Qualifications

• Bachelor's degree preferred.
• 5–10 years of experience in security and/or Police environment preferred.
• Proficiency with MS Word, Excel, Outlook, Banner, UIS.
• Excellent customer service skills are required.
• Ability to multitask and manage high-paced, diverse events.

Responsibilities

• Supervise the events on campus to include both internal University events and outside events. Prepare roll calls and assign personnel.
• Schedule and call the Per Diems for events, patrol, shuttle and Resident Village coverage.
• Supervise Per Diems for uniforms, appearance, customer service and communication; prepare disciplinary records when needed.
• Notify the Assistant Director, Administration & Events by email on payroll changes, disciplinary problems and other pertinent information.
• After every event email the Director, Public Safety and Assistant Director with a critique of the event.
• During events, notify Chief of Public Safety and Director, Public Safety regarding issues to escalate.
• Backfill for Supervisors during vacations or emergencies and when no events are scheduled.
• Monitor campus calendars to ensure accuracy of events and that Per Diems are informed.
• Supervise department reports for Per Diems for accuracy and neatness.
• Reaffirm department policies and ensure Per Diems are updated.
• Continuously assess customer service via dialogue with Public Safety and community feedback.

Skills

Excellent customer service

multitask

Attention to detail

Excellent verbal and written comms

Discretion and professionalism

Flexibility to work after hours

Education

Bachelor's degree preferred

Tools

MS Word

Excel

Outlook

Banner

UIS

Job description

Events Supervisor

St. John's University

Salary: $72,700.00 - $81,800.00 Annually

Job Type: Full-Time Staff

Job Number: 202600097

Location: Queens Campus, NY

St. John's, established in 1870, has two New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

Job Summary

The Events Supervisor is responsible for supervising internal and external University events. A critical function of the Public Safety Event Supervisor is his/her attendance at meetings with the planning members of the Athletics Department, Student life (Greek Life), Conference Services and Public Safety. The Events Supervisor is responsible for reviewing and evaluating the nine thousand passes generated yearly for both internal and external events here on campus. The Events Supervisor must evaluate how many Public Safety Officers are required to keep each event as safe as humanly possible while maintaining a balance within the University's budget constraints.

Job Responsibilities

• Supervise the events on campus to include both internal University events and outside events. This will include preparing the roll calls for the events and assigning the personnel scheduled to work that event.
• Schedule and call the Per Diems for events, patrol, shuttle and Resident Village coverage.
• Supervise and monitor the Per Diems for uniforms, appearance, customer service skills and communication skills. When necessary prepare disciplinary records for problematic Per Diems.
• Notify the Assistant Director, Administration & Events by email on all payroll changes, disciplinary problems and all other pertinent information.
• After every event email the Director, Public Safety and Assistant Director, Administration & Events with a critique of the event including any problems or issues, attendance, name of the event and all other pertinent information.
• During events where any problems or issues necessitate making notifications to an outside agency or other administrators within the University, notify Chief of Public Safety and Director, Public Safety immediately by cell phone.
• Backfill for the Supervisors assigned to steady tour when they are on vacation and in emergency situations. Backfill for Supervisors when no events are scheduled to cover.
• Monitor all campus calendars to make sure they are up to date onevents and activities. Make sure the Per Diem Officers are continually instructed at roll calls before the events begin. Also make sure that the Per Diems are communicating the correct information to the University community.
• Supervise all department reports prepared by the Per Diems for accuracy. Make sure the Per Diems are instructed on accuracy and neatness. If Per Diems require special instruction to assure that the reports are accurate and completed correctly, provide them with the necessary time.
• Continue to reaffirm the policy and procedures of the department; make sure the Per Diems are updated and instructed.
• Continuously assess customer service via dialogue with Public Safety personnel and feedback from the community.

Competencies, Education, Experience

• Bachelor's degree preferred
• 5-10 years of experience in security and/or Police environment preferred.
• Proficiency with MS Word, Excel, Outlook, Banner, UIS
• Excellent customer service skills are required
• Ability to multitask
• Attention to detail
• Excellent verbal and written communication skills
• Ability to exercise high level of discretion, good judgment, and professionalism
• Capacity to work in a fast-paced, unpredictable environment
• Must be highly flexible and accessible after normal business hours. Schedule will be preapproved by Assistant Director, Administration & Events.

Important Note- St. John's is NOT an E-Verify Employer

St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. St. John's University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, and market and organizational considerations when extending an offer.

We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.