Security Platform & Incident Response Specialist

St. John; New York (NY); On-site; USD 73,000 - 82,000; Full time

Job summary

St. John's University seeks a Security Application Administrator to manage Tier 2/3 operations of campus security platforms, with on-call support and ongoing documentation. The role focuses on configuration, reliability monitoring, and controlled changes in alignment with standards.

The candidate will handle incident response, change control, data exports, and cross-cover for related operations while maintaining installation health and vendor coordination.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• Progressive experience administering security technology platforms and troubleshooting.
• Working knowledge of access control and IP video systems with device programming concepts.

Responsibilities

• Administer and configure security platforms using established standards and naming conventions.
• Maintain accurate configuration documentation and ensure changes are traceable through ticketing/change records.
• Perform routine health checks and monitor device status to prevent outages.
• Coordinate patching, upgrades, and maintenance windows; document release notes and impacts.
• Respond to system incidents and outages; diagnose root cause and restore service quickly.
• Execute complex access changes with approvals and back-out planning; support audits.

Skills

Security platform administration

Access control

IP video systems

Windows administration

On-call readiness

SQL queries

Scripting/Automation

PowerShell

Python

Networking fundamentals

Vendor certifications (Lenel/OnGuard,/

Education

Bachelor's degree in a related field

Tools

Lenel/OnGuard

Avigilon/AltaVideo

Job description

St. John's University seeks a Security Application Administrator to manage Tier 2/3 operations of campus security platforms, with on-call support and ongoing documentation. The role focuses on configuration, reliability monitoring, and controlled changes in alignment with standards.

The candidate will handle incident response, change control, data exports, and cross-cover for related operations while maintaining installation health and vendor coordination.