Security Account Manager: On-site Ops & Client Lead

Securitas Inc.; Norwood (MA); On-site; USD 30,000 - 43,000; Full time

Job summary

Securitas USA in Norwood, MA is seeking a Security Account Manager to oversee daily security operations at assigned client sites. You will supervise officers, ensure adherence to post orders, and maintain safety and professionalism, while focusing on client satisfaction.

The role requires strong leadership, attention to detail, and excellent communication. Schedule is Monday–Friday, 8:00 AM–4:00 PM with a pay rate of $26.50 per hour, reflective of experience in security management positions in

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of security management, military service, or law enforcement experience required.
• Strong leadership, communication, and organizational skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in intermediate computer use and report writing.
• Experience onboarding and training new hires a plus.

Responsibilities

• Team Leadership: Supervise Security Officers and Site Supervisors, ensuring all duties are performed in accordance with post orders and company policies.
• Training & Development: Train new staff members and review post procedures.
• Scheduling & Coverage: Assist with coordinating shift coverage.
• Client Relations: Serve as the primary point of contact for client representatives, addressing concerns and ensuring service excellence.
• Incident Management: Respond to emergencies, conduct investigations, and file detailed reports.
• Performance Management: Coach, discipline, and evaluate staff performance; document actions and elevate as needed.
• Patrolling & Inspections: Conduct regular site inspections and patrols to ensure safety and compliance.

Skills

Team Leadership

Training & Development

Scheduling & Coverage

Client Relations

Incident Management

Performance Management

Patrolling & Inspections

Education

High School Diploma or GED

Job description

Securitas USA in Norwood, MA is seeking a Security Account Manager to oversee daily security operations at assigned client sites. You will supervise officers, ensure adherence to post orders, and maintain safety and professionalism, while focusing on client satisfaction.

The role requires strong leadership, attention to detail, and excellent communication. Schedule is Monday–Friday, 8:00 AM–4:00 PM with a pay rate of $26.50 per hour, reflective of experience in security management positions in