Security Account Manager - Norwood

Securitas Security Services USA, Inc.; Norwood (MA); On-site; USD 30,000 - 43,000; Full time

Job summary

Securitas USA in Norwood, MA is seeking a Security Account Manager to oversee daily security operations at assigned client sites. You will supervise officers, ensure adherence to post orders, and maintain safety and professionalism, while focusing on client satisfaction.

The role requires strong leadership, attention to detail, and excellent communication. Schedule is Monday–Friday, 8:00 AM–4:00 PM with a pay rate of $26.50 per hour, reflective of experience in security management positions in

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of security management, military service, or law enforcement experience required.
• Strong leadership, communication, and organizational skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in intermediate computer use and report writing.
• Experience onboarding and training new hires a plus.

Responsibilities

• Team Leadership: Supervise Security Officers and Site Supervisors, ensuring all duties are performed in accordance with post orders and company policies.
• Training & Development: Train new staff members and review post procedures.
• Scheduling & Coverage: Assist with coordinating shift coverage.
• Client Relations: Serve as the primary point of contact for client representatives, addressing concerns and ensuring service excellence.
• Incident Management: Respond to emergencies, conduct investigations, and file detailed reports.
• Performance Management: Coach, discipline, and evaluate staff performance; document actions and elevate as needed.
• Patrolling & Inspections: Conduct regular site inspections and patrols to ensure safety and compliance.

Skills

Team Leadership

Training & Development

Scheduling & Coverage

Client Relations

Incident Management

Performance Management

Patrolling & Inspections

Education

High School Diploma or GED

Job description

We help make your world a safer place.

We are a trusted security provider committed to delivering professional, reliable, and responsive services. With a presence across multiple industries and communities, our mission is to protect people, property, and peace of mind.

Security Account Manager - Norwood, MA

Schedule: Monday - Friday, 8:00AM - 4:00PM

Pay Rate: $26.50/hr

An Account Manager is responsible for overseeing daily security operations at assigned client sites. This includes supervising personnel, ensuring adherence to post orders, and maintaining a high standard of safety and professionalism. The role requires strong leadership, attention to detail, and a commitment to client satisfaction.

Key Responsibilities:

• Team Leadership: Supervise Security Officers and Site Supervisors, ensuring all duties are performed in accordance with post orders and company policies.
• Training & Development: Train new staff members and review post procedures.
• Scheduling & Coverage: Assist with coordinating shift coverage.
• Client Relations: Serve as the primary point of contact for client representatives, addressing concerns and ensuring service excellence.
• Incident Management: Respond to emergencies, conduct investigations, and file detailed reports.
• Performance Management: Coach, discipline, and evaluate staff performance; document actions and elevate as needed.
• Patrolling & Inspections: Conduct regular site inspections and patrols to ensure safety and compliance.

Qualifications:

• High School Diploma or GED required.
• Minimum 2 years of security management, military service, or law enforcement experience required.
• Strong leadership, communication, and organizational skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in intermediate computer use and report writing.
• Experience onboarding and training new hires a plus.

EOE/M/F/Vets/Disabilities

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#NorthernNE

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].