Security Account Manager

Securitas, Inc.; Norwood (MA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Matching

Paid Time Off

Paid Uniforms

Continued Education Programs

Employee Assistance Programs

Employee Discount Programs

Job summary

Securitas, Inc. is seeking a Security Account Manager to oversee daily security operations at a manufacturing facility in Norwood, MA. This hands-on role focuses on staffing, performance, and client satisfaction while ensuring security standards are met.

You will manage a 208-hour-per-week program, coach security officers, coordinate schedules, and maintain strong client relations to deliver professional security services in a manufacturing setting.

Qualifications

• Previous security experience required; supervisory or account management experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to manage staffing, schedules, and accountability.
• Professional demeanor with client and employee relations.

Responsibilities

• Oversee daily security operations to ensure compliance with site procedures, post orders, and client expectations.
• Supervise, coach, and support security officers while promoting accountability and professionalism.
• Manage scheduling, staffing coverage, attendance, and timekeeping to ensure operational needs are met.
• Build and maintain strong relationships with the client through consistent communication and responsive service.
• Conduct site inspections and quality assurance checks to maintain service standards.
• Oversee access control, visitor management, and facility security procedures.
• Ensure incidents and security concerns are properly documented, reported, and addressed.
• Coordinate officer training and ensure team members understand site-specific procedures and emergency protocols.
• Identify and resolve operational challenges while communicating staffing or performance concerns to leadership.
• Maintain compliance with company policies, client requirements, and applicable security regulations.

Skills

Leadership

Communication

Organizational skills

Scheduling

Client relations

Problem solving

Computer literacy

Job description

Securitas is seeking a motivated and dependable Security Account Manager to oversee daily security operations at a manufacturing facility in Norwood, MA. This role is ideal for a hands-on leader who can manage site operations, support and develop a team of security officers, maintain strong client relationships, and ensure security standards are consistently met.

The Account Manager will oversee a security program totaling 208 hours per week, with a focus on staffing, operational performance, client satisfaction, and delivering professional security services in a manufacturing environment.

Location: Norwood, MA

Pay Rate: $26.50 per hour

Schedule: Monday-Friday, 8:00 AM-4:00 PM

Key Responsibilities

• Oversee daily security operations to ensure compliance with site procedures, post orders, and client expectations.
• Supervise, coach, and support security officers while promoting accountability and professionalism.
• Manage scheduling, staffing coverage, attendance, and timekeeping to ensure operational needs are met.
• Build and maintain strong relationships with the client through consistent communication and responsive service.
• Conduct site inspections and quality assurance checks to maintain service standards.
• Oversee access control, visitor management, and facility security procedures.
• Ensure incidents and security concerns are properly documented, reported, and addressed.
• Coordinate officer training and ensure team members understand site-specific procedures and emergency protocols.
• Identify and resolve operational challenges while communicating staffing or performance concerns to leadership.
• Maintain compliance with company policies, client requirements, and applicable security regulations.

Qualifications

• Previous security experience required; supervisory or account management experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to manage staffing needs, coordinate schedules, and hold team members accountable.
• Professional demeanor with the ability to build positive relationships with clients and employees.
• Strong problem-solving skills and the ability to manage competing priorities.
• Basic computer proficiency, including scheduling, reporting, and administrative tasks.
• Experience in a manufacturing or industrial environment is a plus.

What We Offer

• Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP)
• 401k with Employer Matching
• Paid Life Insurance
• Paid Time Off
• Paid Uniforms
• Specialized Programs for Continued Education
• Employee Assistance Programs (EAP)
• Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)