Security Account Manager | Lead Teams & Client Security

Allied Universal; Cleveland (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Retirement plan

Disability insurance

Job summary

All Allied Universal is hiring for an Account Manager - Security in Cleveland, OH. You will drive daily security operations, lead a team of officers and supervisors, and ensure safety for people and property. You will develop client relationships, coordinate with internal teams, and guide operations to achieve service excellence.

This role emphasizes scheduling, training, compliance, and cost control, offering growth within a global security leader and a supportive workplace.

Qualifications

• Minimum two years in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency in web-based applications and computer systems, including Microsoft Office.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Skills

Leadership

Team management

Client relations

Security operations

Scheduling

Decision making

Communication

Budget management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Security systems software

Job description

All Allied Universal is hiring for an Account Manager - Security in Cleveland, OH. You will drive daily security operations, lead a team of officers and supervisors, and ensure safety for people and property. You will develop client relationships, coordinate with internal teams, and guide operations to achieve service excellence.

This role emphasizes scheduling, training, compliance, and cost control, offering growth within a global security leader and a supportive workplace.