Security Account Manager: Client Success & Compliance

GardaWorld; Forest Grove (OR); On-site; USD 66,000 - 88,000; Full time

Job summary

GardaWorld is seeking an Account Manager for our Forest Grove, OR site to maintain top-tier security services for a key client. You will handle client issues, liaise with contacts, and build relationships to elevate service performance.

The role includes updating databases, reviewing compliance, managing billing, and presenting security solutions with confidence. You’ll drive data-driven improvements, guide customers through projects, and ensure KPIs are met while delivering precise pricing with

Qualifications

• Authorized to work in the United States.
• A college degree or equivalent work experience.
• At least three (3) years of experience in security operations.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.

Skills

Leadership

Relationship building

Communication

Microsoft Office

CRM software

Project management

Report writing

Customer service

Strategic thinking

Financial planning

Stress management

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office

Job description

GardaWorld is seeking an Account Manager for our Forest Grove, OR site to maintain top-tier security services for a key client. You will handle client issues, liaise with contacts, and build relationships to elevate service performance.

The role includes updating databases, reviewing compliance, managing billing, and presenting security solutions with confidence. You’ll drive data-driven improvements, guide customers through projects, and ensure KPIs are met while delivering precise pricing with