Security Account Manager: Client Success & Ops

GardaWorld; Minneapolis (MN); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid time off

Paid holidays

Disability coverage

Life insurance

Job summary

GardaWorld in Minneapolis, MN is seeking an experienced Assistant Account Manager to support on-site security services for a key account. You will manage client issues, communicate with contacts, and build strong relationships to improve the client’s security program.

The role involves updating databases, reviewing compliance, managing billing, analyzing data, and preparing internal reports. You’ll guide customers through projects, RFPs, and onboarding, delivering detailed presentations and

Qualifications

• Authorized to work in the United States.
• 3+ years in security operations leadership with increasing responsibilities.
• Valid Driver's license.
• Working knowledge of Microsoft Office.
• Ability to provide leadership support during critical incidents or significant operational needs.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.

Skills

Leadership

Relationship building

Communication

Project management

Financial planning

Problem solving

Attention to detail

Calm under pressure

Strategic thinking

Report writing

Tools

CRM software

Job description

GardaWorld in Minneapolis, MN is seeking an experienced Assistant Account Manager to support on-site security services for a key account. You will manage client issues, communicate with contacts, and build strong relationships to improve the client’s security program.

The role involves updating databases, reviewing compliance, managing billing, analyzing data, and preparing internal reports. You’ll guide customers through projects, RFPs, and onboarding, delivering detailed presentations and