Security Account Manager | Client Ops & Staff Development

First Coast Security; Grand Prairie (TX); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Paid Holidays

Weekly Pay

401K/403b Plan

Short Term Disability

Paid Vacation

Long Term Disability

Vision Insurance

Medical Insurance

Life Insurance

Job summary

First Coast Security is seeking a full-time Cluster Account Manager in Grand Prairie, TX to oversee day-to-day operations of an assigned security contract on-site. You will manage client relationships, staff scheduling, payroll accuracy, on-the-job training, and contract compliance, and serve as the primary contact between FCS and the client.

This role demands supervisory experience, strong communication, and the ability to coordinate with recruiters and regional leadership.

Qualifications

• Minimum 2–3 years of experience in contract security, law enforcement, or the military; prior supervisory or account management experience strongly preferred.
• Demonstrated ability to manage client relationships and meet contractual obligations in a security services environment.
• Strong interpersonal and communication skills; able to work effectively with clients, field personnel, recruiters, and senior leadership.

Responsibilities

• Manage all day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
• Serve as the primary client contact; maintain regular communication, proactively address concerns, and ensure overall client satisfaction.
• Handle escalated security incidents and emergency situations appropriately and in accordance with post orders and FCS policy.
• Communicate staffing needs to the assigned recruiter and Regional Director of Operations in a timely manner.
• Develop assigned security personnel through ongoing coaching, counseling, performance evaluations, recognition, and disciplinary action as needed.
• Manage the full employee lifecycle for assigned personnel, from onboarding and site-specific training through suspension and termination processes.
• Ensure all staff have read, understand, and can locate post orders for their assigned site.
• Coordinate and conduct on-the-job training (OJT) for site-specific requirements.
• Hear and help resolve employee grievances in coordination with HR; maintain accurate and timely personnel file updates including change-of-status forms and employee rosters.
• Communicate company policies, announcements, and job openings to all assigned personnel.
• Meet all contractually scheduled hours with minimal unbilled overtime.
• Manage uniforms, equipment, and vehicles assigned to the account.
• Utilize WinTeam for scheduling, billing, and compliance reporting (scheduling activity, invoice aging).
• Embed the FCS mission into site culture and model professional standards at all times.
• Attend all scheduled meetings and training sessions provided by senior leadership.

Skills

Client relationships

Supervisory experience

Communication skills

Security operations

Education

Bachelor's degree in Criminal Justice

Equivalent supervisory experience

Tools

WinTeam

Microsoft Office Suite

Job description

First Coast Security is seeking a full-time Cluster Account Manager in Grand Prairie, TX to oversee day-to-day operations of an assigned security contract on-site. You will manage client relationships, staff scheduling, payroll accuracy, on-the-job training, and contract compliance, and serve as the primary contact between FCS and the client.

This role demands supervisory experience, strong communication, and the ability to coordinate with recruiters and regional leadership.