On-Site Security Operations Manager | Client Relations

FCS Security Services, Inc.; Grand Prairie (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

First Coast Security Services is hiring a full-time Cluster Account Manager to oversee the day-to-day operations of an assigned security contract on-site. This role emphasizes client relationship management, staff scheduling, payroll accuracy, on-the-job training, and contract compliance.

You will serve as the primary client contact, coordinate with recruiters and regional leadership, coach site personnel, and ensure performance standards meet contractual obligations while maintaining a

Qualifications

• 2–3 years of experience in contract security, law enforcement, or the military; supervisory or account management experience preferred.
• Demonstrated ability to manage client relationships and meet contractual obligations in a security services environment.
• Strong interpersonal and communication skills; able to work with clients, field personnel, recruiters, and senior leadership.
• Proficiency with WinTeam or similar scheduling and billing platforms; comfortable using mobile devices for field reporting.

Responsibilities

• Manage day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
• Serve as the primary client contact; maintain regular communication and ensure client satisfaction.
• Handle escalated security incidents and emergencies per post orders and policy.
• Coordinate staffing needs with recruiters and Regional Director of Operations.
• Coach and develop assigned security personnel; conduct performance evaluations and disciplinary actions as needed.
• Oversee the full employee lifecycle from onboarding to termination for the account staff.
• Ensure site personnel understand and can locate post orders.
• Coordinate on-the-job training for site-specific requirements.
• Maintain accurate personnel files and change-of-status records.
• Communicate company policies and job openings to all personnel.
• Meet all contractually scheduled hours with minimal unbilled overtime.
• Manage uniforms, equipment, and vehicles for the account.
• Embed the FCS mission and professional standards in site culture.
• Attend scheduled leadership meetings and training sessions.

Skills

Client relationship management

Staff scheduling

Payroll accuracy

OJT training

Contract compliance

Supervisory experience

Communication

Field reporting on mobile

Education

Bachelor's degree in Criminal Justice, Business Administration, or related field

Equivalent supervisory experience

Tools

WinTeam

Microsoft Office

Job description

First Coast Security Services is hiring a full-time Cluster Account Manager to oversee the day-to-day operations of an assigned security contract on-site. This role emphasizes client relationship management, staff scheduling, payroll accuracy, on-the-job training, and contract compliance.

You will serve as the primary client contact, coordinate with recruiters and regional leadership, coach site personnel, and ensure performance standards meet contractual obligations while maintaining a