Account Manager

FCS Security Services, Inc.; Grand Prairie (TX); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

First Coast Security Services is hiring a full-time Cluster Account Manager to oversee the day-to-day operations of an assigned security contract on-site. This role emphasizes client relationship management, staff scheduling, payroll accuracy, on-the-job training, and contract compliance.

You will serve as the primary client contact, coordinate with recruiters and regional leadership, coach site personnel, and ensure performance standards meet contractual obligations while maintaining a

Formación

• 2–3 years of experience in contract security, law enforcement, or the military; supervisory or account management experience preferred.
• Demonstrated ability to manage client relationships and meet contractual obligations in a security services environment.
• Strong interpersonal and communication skills; able to work with clients, field personnel, recruiters, and senior leadership.
• Proficiency with WinTeam or similar scheduling and billing platforms; comfortable using mobile devices for field reporting.

Responsabilidades

• Manage day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
• Serve as the primary client contact; maintain regular communication and ensure client satisfaction.
• Handle escalated security incidents and emergencies per post orders and policy.
• Coordinate staffing needs with recruiters and Regional Director of Operations.
• Coach and develop assigned security personnel; conduct performance evaluations and disciplinary actions as needed.
• Oversee the full employee lifecycle from onboarding to termination for the account staff.
• Ensure site personnel understand and can locate post orders.
• Coordinate on-the-job training for site-specific requirements.
• Maintain accurate personnel files and change-of-status records.
• Communicate company policies and job openings to all personnel.
• Meet all contractually scheduled hours with minimal unbilled overtime.
• Manage uniforms, equipment, and vehicles for the account.
• Embed the FCS mission and professional standards in site culture.
• Attend scheduled leadership meetings and training sessions.

Conocimientos

Client relationship management

Staff scheduling

Payroll accuracy

OJT training

Contract compliance

Supervisory experience

Communication

Field reporting on mobile

Educación

Bachelor's degree in Criminal Justice, Business Administration, or related field

Equivalent supervisory experience

Herramientas

WinTeam

Microsoft Office

Descripción del empleo

OVERVIEW

First Coast Security Services is hiring a full-time Cluster Account Manager to oversee the day-to-day operations of an assigned security contract. This on-site role is responsible for client relationship management, staff scheduling, payroll accuracy, on-the-job training, and contract compliance. The Cluster Account Manager serves as the primary point of contact between FCS and the client, and is directly accountable for the performance, conduct, and development of all personnel assigned to their account. This is a strong opportunity for a security professional with supervisory experience who is ready to step into a client-facing operations leadership role.

JOB RESPONSIBILITIES

• Manage all day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
• Serve as the primary client contact; maintain regular communication, proactively address concerns, and ensure overall client satisfaction.
• Handle escalated security incidents and emergency situations appropriately and in accordance with post orders and FCS policy.
• Communicate staffing needs to the assigned recruiter and Regional Director of Operations in a timely manner.
• Develop assigned security personnel through ongoing coaching, counseling, performance evaluations, recognition, and disciplinary action as needed.
• Manage the full employee lifecycle for assigned personnel, from onboarding and site-specific training through suspension and termination processes.
• Ensure all staff have read, understand, and can locate post orders for their assigned site.
• Coordinate and conduct on-the-job training (OJT) for site-specific requirements.
• Hear and help resolve employee grievances in coordination with HR; maintain accurate and timely personnel file updates including change-of-status forms and employee rosters.
• Communicate company policies, announcements, and job openings to all assigned personnel.
• Meet all contractually scheduled hours with minimal unbilled overtime.
• Manage uniforms, equipment, and vehicles assigned to the account.
• Utilize WinTeam for scheduling, billing, and compliance reporting (scheduling activity, invoice aging).
• Embed the FCS mission into site culture and model professional standards at all times.
• Attend all scheduled meetings and training sessions provided by senior leadership.

QUALIFICATIONS

• Minimum 2–3 years of experience in contract security, law enforcement, or the military; prior supervisory or account management experience strongly preferred.
• Demonstrated ability to manage client relationships and meet contractual obligations in a security services environment.
• Strong interpersonal and communication skills; able to work effectively with clients, field personnel, recruiters, and senior leadership.
• Proven ability to manage competing priorities, complex situations, and a diverse workforce simultaneously.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook); experience with WinTeam or similar scheduling and billing platforms is a plus.
• Comfortable using a mobile device for field reporting and communication.
• Experience with CCTV or surveillance systems preferred but not required.
• Bachelor's degree in Criminal Justice, Business Administration, or a related field preferred; equivalent supervisory experience in a security or operations role will be considered.

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