Security Account Manager

Securitas USA; Andover (MA); On-site; USD 64,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Job summary

Securitas USA is seeking an experienced Security Operations Manager to support security operations at a large pharmaceutical facility in Andover, MA. You will be the second-in-command on site, working with the leadership team to oversee daily operations, coach Security Officers, and ensure efficient program performance.

The role requires the ability to manage people, balance priorities, and build strong client relationships.

Qualifications

• Experience in security operations in a supervisory/management role.
• Ability to lead teams and oversee daily operations.
• Strong organizational, communication, and problem-solving skills.
• Experience with scheduling and staffing.
• Ability to handle employee concerns in a fast-paced environment.
• Professional demeanor when working with client leadership.
• MS Office (Outlook, Word, Excel) proficiency.
• High school diploma or GED required; management training is a plus.
• Experience in pharmaceutical/regulated environments preferred.

Responsibilities

• Oversee daily security operations at a large pharmaceutical facility.
• Lead a security program staffed at approximately 1,200 hours per week.
• Provide leadership, coaching, and guidance to Security Officers and site supervisors.
• Monitor staffing levels, scheduling across all shifts, and coverage.
• Assist with recruiting, onboarding, training, and employee development.
• Ensure personnel follow site procedures, post orders, and established protocols.
• Monitor performance, address concerns, and resolve personnel issues.
• Conduct site visits, inspections, and performance reviews for quality and consistency.
• Maintain documentation, incident reports, schedules, and records.
• Build relationships with client representatives and internal leadership.
• Assist with investigations, incident response, and corrective actions.

Skills

Leadership

People management

Scheduling

Operations management

Communication

Education

High school diploma or GED

Management training

Tools

Microsoft Office

Job description

Security Operations Manager Location: Andover, MA Schedule: Monday-Friday, 7:00 AM-3:00 PM Salary: $64,000-$68,000 annually

Securitas is seeking an experienced Security Operations Manager to support security operations at a large pharmaceutical company in Andover, MA. This is a key leadership position within a high-volume, professional security environment, overseeing a program staffed at approximately 1,200 hours per week.

As the second-in-command on site, you will work closely with the site leadership team to oversee daily operations, support Security Officers and supervisors, maintain high service standards, and ensure the security program runs efficiently. This position is ideal for an established security leader who is comfortable managing people, balancing competing priorities, and building strong relationships with both employees and client representatives.

Key Responsibilities

• Assist in overseeing daily security operations at a large pharmaceutical facility.
• Support the Site Manager in leading a security program staffed at approximately 1,200 hours per week.
• Provide leadership, coaching, and guidance to Security Officers and site supervisors.
• Monitor staffing levels, manage scheduling challenges, and help maintain appropriate coverage across all shifts.
• Assist with recruiting, onboarding, training, and employee development.
• Ensure security personnel follow site procedures, post orders, and established security protocols.
• Monitor employee performance, address operational concerns, and help resolve personnel issues.
• Conduct site visits, inspections, and performance reviews to maintain service quality and operational consistency.
• Maintain accurate documentation, incident reports, schedules, and other operational records.
• Build and maintain strong working relationships with client representatives and internal leadership.
• Assist with investigations, incident response, and the implementation of corrective actions when necessary.
• Help identify opportunities to improve efficiency, employee engagement, and overall program performance.

Qualifications

• Previous experience in security operations, preferably in a supervisory or management role.
• Demonstrated ability to lead teams, manage personnel, and oversee day-to-day operations.
• Strong organizational, communication, and problem-solving skills.
• Experience with scheduling, staffing, and managing operational priorities.
• Ability to handle employee concerns and make sound decisions in a fast-paced environment.
• Professional demeanor and the ability to work effectively with client leadership.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• High school diploma or GED required; additional education or relevant management training is a plus.
• Experience in a pharmaceutical, corporate, or other highly regulated environment is preferred.

What We Offer

• Opportunity to play a key leadership role within a large, established security program.
• A professional environment where leadership, accountability, and operational excellence matter.
• Opportunities for professional growth and career advancement.
• Comprehensive benefits package, including medical, dental, and vision coverage, subject to plan eligibility.
• Paid time off and additional benefits in accordance with company policies.

About Securitas

Securitas is a global leader in security services, dedicated to helping make your world a safer place. Our people are at the heart of everything we do, and we are committed to building teams that lead with integrity, vigilance, and helpfulness.

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