Securities Services – Announcement Capture Analyst

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 85,000 - 105,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Securities Services – Announcement Capture Analyst to manage high-risk corporate action events across key milestones. You will capture and validate information, interpret market nuances, and collaborate with global partners to ensure timely escalation and resolution.

The role supports multiple internal lines serving large institutional clients. You will monitor service performance, identify trends, and drive improvements using enterprise systems and digital tools,

Qualifications

• Solid understanding of DTC and SWIFT message types used in Asset Servicing workflows.
• Experience with Asset Servicing operating systems and platforms (IMActions, TCS BANCS).
• Ability to collaborate with stakeholders across the organization.
• Able to organize and prioritize to meet tight deadlines.
• Capable of operating in high-volume, multi-stream programs.
• Strong analytical and problem-solving abilities.

Responsibilities

• Review incoming corporate action events and create/maintain corporate actions (mergers, repurchase offers, exchange offers, dividends).
• Execute routine and non-routine corporate action announcement processes with moderate to advanced complexity.
• Diagnose operational issues and provide resolutions within guidelines.
• Serve as primary contact for subscribers via Operations, Middle Office, and Client Service teams.
• Perform End-of-Day control checks and escalate risks as needed.
• Publish metrics to stakeholders and highlight trends and performance.
• Recommend process improvements to reduce manual touchpoints and increase automation.
• Be flexible with extended hours and rotating shifts when required.

Skills

DTC & SWIFT

Asset Servicing platforms

Stakeholder collaboration

Deadline management

Large-scale environments

Analytical skills

Communication skills

MS Office

Education

Degree or proven track record

Tools

IMACTIONS

TCS BANCS

Job description

You have a solid understanding of DTC and SWIFT message types used in Asset Servicing workflows and bring prior experience in the Financial Services industry, preferably across Custody Asset Servicing and Fund Services, Markets or Prime Brokerage, and/or Securities Lending. This is the team for you.

As a Securities Services – Announcement Capture Analystwithin the Announcement Capture Team at JPMorganChase, you will be responsible for processing high-risk, complex voluntary corporate action events. Your primary focus will be to manage the capture and validation of corporate action information across key milestones through event completion. Given the team’s support of multiple internal lines of business serving large institutional clients, the role is critical to interpreting market nuances and proactively managing the risks associated with market announcements throughout the full event lifecycle.

In this role, you will partner closely with global stakeholders – including Middle Office teams, Client Service Managers, product partners, and regional processing teams to support day-to-day operational execution. You will monitor and analyze service performance, identify trends and root causes, and drive continuous improvements in service delivery between JPMorgan Chase and its clients by leveraging enterprise systems and digital tools. You will coordinate across local and global operational teams to ensure timely escalation, effective issue management, and efficient resolution.

Our mission is to deliver a world-class service experience at every client touchpoint and achieve industry-leading quality through consistently measurable and proven service performance.

Job responsibilities

• Review incoming corporate action events from multiple sources (e.g., SWIFT messages, agent emails, offer documents) and create and maintain corporate actions, including mergers, repurchase offers, exchange offers, and optional dividends.
• Execute routine and non-routine corporate action announcement processes with moderate to advanced complexity, applying intermediate to advanced subject matter expertise.
• Diagnose operational issues and provide technical or process resolutions within defined guidelines and limited autonomy.
• Serve as the primary point of contact for subscribers via Operations, Middle Office, and Client Service teams, ensuring timely and accurate responses.
• Perform End-of-Day (EOD) control checks to confirm all work is completed accurately and risks are identified, escalated, and managed appropriately.
• Publish daily, weekly, and monthly metrics to key stakeholders, highlighting trends, risks, and performance against targets.
• Recommend and support process improvements to reduce manual touchpoints and increase efficiency through standardization and automation opportunities.
• Maintain flexibility to work extended hours and rotating shifts as required to meet business demands and client expectations, consistently performing under pressure.

Required qualifications, capabilities and skills

• Apply a solid understanding of DTC and SWIFT message types, specifically the message formats used in Asset Servicing workflows.
• Demonstrate experience with Asset Servicing operating systems and platforms (e.g., IMActions, TCS BANCS); third-party vendor management experience.
• Work closely with business partners and collaborate effectively with stakeholders across all levels of the organization.
• Remain flexible and deliver against tight deadlines by organizing, prioritizing, and managing workload effectively.
• Operate effectively in large-scale, high-volume environments and support multi-stream programs with competing deliverables.
• Apply strategic thinking while maintaining a strong focus on practical execution and measurable outcomes.
• Use strong analytical and problem-solving skills to identify root causes, take initiative, drive change, and enhance controls.
• Navigate a changing business landscape by adapting quickly, maintaining operational resilience, and supporting continuous improvement.
• Communicate with strong oral, written, and presentation skills, clearly and consistently delivering strategic messages and linking them to team priorities, individual goals, and accomplishments.
• Maintain extensive working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

Preferred qualifications, capabilities and skills

• Prior experience in the Financial Services industry, preferably across Custody Asset Servicing and Fund Services, Markets or Prime Brokerage, and/or Securities Lending.
• Hold a relevant degree; alternatively, present a proven track record of performance that meets role requirements.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.