Secure Help Desk Technician - Top Secret/SCI Clearance

Hirebridge; Suffolk (VA); On-site; USD 62,000 - 73,000; Full time

Job summary

Apogee Solutions is seeking a full-time Help Desk Support Technician to support the Joint Staff J7 JEDD. This role requires U.S.

citizenship and an active TOP SECRET/SCI clearance, with responsibilities centered on initial contact, ticket logging, and basic hardware/software troubleshooting. The ideal candidate will have an Associates degree in a relevant field or five years of help desk experience, plus proven communication skills and customer service orientation.

Qualifications

• Associates degree in a relevant field OR five years' help desk/technical support experience.
• Demonstrated ability to communicate orally and in writing with a positive customer service attitude.
• Experience with information systems customer support on networks or client/server environments considered a plus.

Responsibilities

• Serve as the first point of contact for JEDD users seeking technical support.
• Manage initial call intake, log support tickets, and solve basic hardware and software problems.

Skills

Customer service

Oral and written communication

Problem solving

Education

Associates degree in Computer Science/Information Systems/CS Application Management

Five years' experience in help desk and technical support

Job description

Apogee Solutions is seeking a full-time Help Desk Support Technician to support the Joint Staff J7 JEDD. This role requires U.S.

citizenship and an active TOP SECRET/SCI clearance, with responsibilities centered on initial contact, ticket logging, and basic hardware/software troubleshooting. The ideal candidate will have an Associates degree in a relevant field or five years of help desk experience, plus proven communication skills and customer service orientation.