Top Secret/SCI Cleared Help Desk Technician

Apogee Solutions, Inc; Suffolk (VA); On-site; USD 41,000 - 48,000; Full time

Job summary

Apogee Solutions, Inc. is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD) in Suffolk, VA. The role provides basic technical support to JEDD personnel and serves as the first point of contact for IT issues.

Qualified candidates must have an active U.S. citizen status with TOP SECRET/SCI clearance. Strong customer service and communication skills, plus knowledge of Windows, networking, and help desk practices, are

Qualifications

• Active DOD Top Secret clearance with SCI eligibility.
• Associates degree in CS/IS/CSAM or five years’ help desk experience.
• Demonstrated success in two of: client/server support, Windows OS, networking or help desk software.

Responsibilities

• Serve as the first point of contact for JEDD users seeking technical support.
• Log support tickets, solve basic hardware and software problems, and escalate complex issues.

Skills

Customer service

Oral and written communication

Windows OS

Networking basics

Help desk software

Education

Associates degree in Computer Science / Information Systems / Computer Science Application Management or related field

Job description

Apogee Solutions, Inc. is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD) in Suffolk, VA. The role provides basic technical support to JEDD personnel and serves as the first point of contact for IT issues.

Qualified candidates must have an active U.S. citizen status with TOP SECRET/SCI clearance. Strong customer service and communication skills, plus knowledge of Windows, networking, and help desk practices, are