Junior Help Desk Specialist - User Access & Support (Secret)

JTEC Consulting, LLC; Dayton (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

JTEC Consulting LLC in Dayton, Ohio invites applications for a Junior Help Desk Specialist to support the DEAMS help desk. You will provide first‑level technical support for user accounts, access concerns, and basic system navigation in a fast-paced, team environment.

The role emphasizes excellent customer service, documentation of interactions, and adherence to security standards. U.S. citizenship and a current Secret clearance (or eligibility) are required or strongly preferred.

Qualifications

• U.S. citizenship and a current Secret clearance or eligibility.
• About 1 year of related help desk or customer service experience.
• Proficiency with Microsoft Office and DEAMS-related systems.

Responsibilities

• Provide first-level technical support for user accounts and access questions.
• Provision, modify, and deactivate user accounts per policy.
• Document interactions and resolutions in the ticketing system.
• Collaborate with teammates to ensure timely resolution and security compliance.

Skills

Customer service

Teamwork

Communication skills

Education

Bachelor's degree or military training

Tools

Microsoft Office

DEAMS systems

Ticketing systems

Job description

JTEC Consulting LLC in Dayton, Ohio invites applications for a Junior Help Desk Specialist to support the DEAMS help desk. You will provide first‑level technical support for user accounts, access concerns, and basic system navigation in a fast-paced, team environment.

The role emphasizes excellent customer service, documentation of interactions, and adherence to security standards. U.S. citizenship and a current Secret clearance (or eligibility) are required or strongly preferred.