Help Desk Lead — Top Secret/SCI Clearance

Base-2 Solutions; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% company-paid medical premiums for

401(k) with company match

Up to 20 days PTO

11 paid floating holidays

Job summary

Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The role manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support across cloud-based and on-premises environments.

The ideal candidate has a Bachelor's in IT or related field or 5+ years in IT service management, with proven team leadership, SLA compliance, and experience with remote desktop management, IT asset tracking, and

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
• Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring SLA compliance.
• Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.

Responsibilities

• Manage global authentication support operations.
• Lead and manage a technical help desk team.
• Ensure high-quality IT support services for cloud-based and on-premises environments.
• Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).

Skills

Team leadership

Customer service

Incident resolution

ITSM principles

Education

Bachelor's degree in IT or related field

5+ years equivalent IT service management experience

Tools

JIRA

ServiceNow

Remote desktop management

IT asset tracking

Job description

Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The role manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support across cloud-based and on-premises environments.

The ideal candidate has a Bachelor's in IT or related field or 5+ years in IT service management, with proven team leadership, SLA compliance, and experience with remote desktop management, IT asset tracking, and