Secure AV Technician - TEMPEST-Ready, Secret Clearance

CompQsoft Inc; Alexandria (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

CompQsoft Inc. seeks an Audio Visual Technician for a cleared government facility. You will install/deinstall AV hardware, test collaboration systems, and configure devices in conference rooms while adhering to TEMPEST and IA rules.

Responsibilities include incident triage, ticketing within SLAs, proactive monitoring with AV platforms, and contributing to RCA and SOPs for recurring issues.

Qualifications

• ITIL Foundations familiarity, especially incident, problem and request fulfillment.
• Ability to diagnose AV signal flow and networked systems.

Responsibilities

• Incident Triage & Resolution: own lifecycle of AV incidents from identification to closure.
• Ticketing & SLA Compliance: document and track outages in enterprise systems; escalate as needed.
• Proactive Monitoring: use AV management platforms to monitor enterprise endpoints.
• Root Cause Analysis: participate in post-incident reviews and author SOPs.

Skills

Signal routing & AV over IP

IP networking basics

Unified communications support

Tools

Biamp

Q-SYS

Crestron XiO Cloud

Extron GlobalViewer

Cisco CUCM

Cisco VQ

Zoom Rooms

Microsoft Teams Rooms

Cisco Webex Devices

Job description

CompQsoft Inc. seeks an Audio Visual Technician for a cleared government facility. You will install/deinstall AV hardware, test collaboration systems, and configure devices in conference rooms while adhering to TEMPEST and IA rules.

Responsibilities include incident triage, ticketing within SLAs, proactive monitoring with AV platforms, and contributing to RCA and SOPs for recurring issues.