Government AV Technician – Secure Communications

CompQsoft, Inc.; Alexandria (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

CompQsoft in the United States (Alexandria, VA) seeks an Audio Visual (AV) Technician for a cleared government facility to maintain secure unified communications across classified networks. The role demands TEMPEST/IA compliance and hands-on installation, testing, and maintenance of AV systems in conference rooms.

Responsibilities include incident lifecycle management, SLA-driven ticketing, proactive monitoring of AV endpoints, and root-cause analysis to document SOPs.

Qualifications

• Familiarity with ITIL Foundations, especially incident, problem, and request fulfillment.
• Proficiency diagnosing signal flow across AV matrices and DSPs (e.g., Biamp, Q-SYS).
• Strong understanding of IP networking (TCP/IP, DHCP, VLANs) for AV-over-IP.
• Experience supporting enterprise UC tools (Zoom Rooms, Microsoft Teams Rooms, Cisco Webex Devices).

Responsibilities

• Incident triage and rapid remote/on-site resolution across tiers 1–3.
• Ticketing and SLA management using enterprise systems.
• Proactive monitoring of enterprise AV endpoints.
• Root cause analysis and documentation of SOPs.

Skills

AV routing

AV matrices

IP networking

VTC platforms

ITIL knowledge

Tools

Crestron XiO Cloud

Extron GlobalViewer

Cisco CUCM

Cisco Webex Devices

Job description

CompQsoft in the United States (Alexandria, VA) seeks an Audio Visual (AV) Technician for a cleared government facility to maintain secure unified communications across classified networks. The role demands TEMPEST/IA compliance and hands-on installation, testing, and maintenance of AV systems in conference rooms.

Responsibilities include incident lifecycle management, SLA-driven ticketing, proactive monitoring of AV endpoints, and root-cause analysis to document SOPs.