Secure AV Technician — Secret Clearance Required

CompQsoft, Inc.; Alexandria (VA); On-site; USD 85,000 - 110,000; Full time

Job summary

CompQsoft seeks an AV Technician for a cleared government facility to maintain secure unified communications across classified networks. You will install and test AV hardware, read schematics, and configure cameras, DSPs, and displays in conference rooms while complying with TEMPEST and information assurance rules.

You will handle incident triage, ticketing, SLA adherence, and proactive monitoring; participate in RCA activities and SOP development to improve reliability and security of AV

Qualifications

• ITIL Foundations (Information Technology Infrastructure Library) principles especially Incident Management, Problem Management, and Request Fulfillment.
• Strong familiarity with audiovisual signal routing, IP networking basics, and VTC platforms.
• Experience with enterprise UC tools (Zoom Rooms, Microsoft Teams Rooms, Cisco Webex Devices).
• Familiarity with AV over IP architectures and troubleshooting.

Responsibilities

• Own the lifecycle of AV-related incidents from identification to closure with rapid Tier 1/2/3 troubleshooting.
• Manage, document, and track outages in enterprise ticketing systems; ensure SLAs are met and escalate complex issues.
• Proactively monitor endpoints with AV management platforms to maintain system health.
• Contribute to post-incident RCA and create SOPs to improve future troubleshooting.

Job description

CompQsoft seeks an AV Technician for a cleared government facility to maintain secure unified communications across classified networks. You will install and test AV hardware, read schematics, and configure cameras, DSPs, and displays in conference rooms while complying with TEMPEST and information assurance rules.

You will handle incident triage, ticketing, SLA adherence, and proactive monitoring; participate in RCA activities and SOP development to improve reliability and security of AV