A/V Technician

CompQsoft Inc; Alexandria (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

CompQsoft Inc. is seeking an Audio Visual (AV) Technician for a cleared government facility in the Washington, DC area.

The role focuses on maintaining secure unified communications across classified and unclassified networks with state-of-the-art AV systems and strict security protocols. You will install, test, and support AV hardware and VTC infrastructure in conference rooms, read schematics, and configure cameras, microphones, displays, and DSPs.

Qualifications

• ITIL Foundations familiarity with incident and problem management.
• Proficient diagnosing signal flow and AV-over-IP issues.
• Experience supporting Zoom Rooms, Microsoft Teams Rooms, or Cisco Webex devices.

Responsibilities

• Own lifecycle of AV incidents from identification to closure.
• Provide remote and on-site troubleshooting for AV systems.
• Monitor enterprise endpoints using AV management platforms.
• Document RCA and draft SOPs to streamline workflows.
• Coordinate with security/compliance in cleared environments.

Skills

AV troubleshooting

ITIL foundations

IP networking

VTC platforms

Tools

Biamp

Q-SYS

Crestron XiO Cloud

Extron GlobalViewer

Cisco CUCM

Job description

Description

An Audio Visual (AV) Technician in a cleared government facility plays a critical role in maintaining secure unified communications across classified and unclassified networks. This role strictly demands compliance with government security protocols, TEMPEST standards, and information assurance rules alongside standard AV integration skills. The A/V Technician physically installs/de-installs integrated a/v hardware, wires, and tests collaboration systems. They read project schematics to determine the current cabling, assemble equipment racks, terminate cables, and configure hardware like cameras, microphones, video displays, and DSPs in corporate or government conference rooms

Incident Triage & Resolution

Own the lifecycle of AV-related incidents from identification to closure. Provide rapid Tier 1/2/3 remote and on-site troubleshooting for system crashes, audio dropouts, display failures, and secure VTC connectivity issues.

Ticketing & SLA Compliance

Manage, document, and track outages using enterprise ticketing systems (e.g., ServiceNow, Jira). Ensure all incidents are handled within established SLAs and elevate complex infrastructural or network bugs to engineering teams.

Proactive Monitoring

Use AV management platforms (e.g., Crestron XiO Cloud, Extron GlobalViewer, Cisco CUCM, Cisco VQ) to continuously monitor the health of enterprise endpoints.

Root Cause Analysis (RCA)

Participate in post-incident reviews to identify recurring technical failures. Author knowledge-base documentation and standard operating procedures (SOPs) to streamline future troubleshooting workflows.

Qualifications & Requirements

• Framework Knowledge: Strong familiarity with ITIL Foundations (Information Technology Infrastructure Library) principles, specifically Incident Management, Problem Management, and Request Fulfillment.

Technical Skills

• Proficiency in diagnosing signal flow issues across digital video/audio matrices and DSPs (e.g., Biamp, Q-SYS).
• Firm grasp of IP networking (TCP/IP, DHCP, VLANs) as it applies to AV-over-IP architectures.
• Experience supporting enterprise unified communications tools (Zoom Rooms, Microsoft Teams Rooms, Cisco Webex Devices).

Certifications

• Highly Desirable: AVIXA Certified Technology Specialist (CTS).
• IT/Management: ITIL v4 Foundation certification, CompTIA Network+ or Security+.
• Vendor-Specific: Crestron Technician, Q-SYS Level 1, or Cisco Collaboration certifications.

Soft Skills

Exceptional situational awareness and calm under pressure. Ability to communicate technical issues clearly to non-technical corporate executives or government stakeholders during high-stress system outages.

Essential Qualifications

• Technical Skills: Strong understanding of signal routing, multimedia VTC platforms (like Microsoft Teams Rooms or Cisco Webex), and network architectures.
• Physical Ability: Ability to work on ladders, lift heavy equipment (typically 50+ lbs), and work in tight spaces like ceilings or under floors.
• Clearance: Minimum Secret Clearance

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development