Secretary (Office Automation)

Internal Revenue Service; Bloomington (IL); Remote; USD 45,000 - 59,000; Full time

Job summary

Internal Revenue Service, Department of the Treasury, Bloomington, IL, is hiring for a Taxpayer Services role. The position handles incoming calls and in-person visitors, and routes inquiries to the appropriate office, providing information on office functions.

The posted pay range is $45,409–$59,031 per year. Schedule is day shift, Monday–Friday, 8:00 AM–4:30 PM, 40 hours weekly, with telework eligibility.

Responsibilities

• Receives telephone calls and personal visitors. Refers those not requiring the manager's personal attention to appropriate office.
• Provides information on office functions to those from other organizations and advises manager of contacts which are of a sensitive nature.
• Establishes overall policies and procedures for correspondence control and routing, requests for personnel actions, travel arrangement, files administration, and internal memoranda throughout all levels of the organization.
• Adapts procedures for implementation by subordinate level offices; provides advice, training to secretaries and clerical staff; reviews and coordinates work of subordinates; ensures training.
• Screens incoming correspondence and routes to the appropriate organization; maintains supervisor's calendar; schedules appointments and travel; prepares travel vouchers.

Job description

• Schedule: Day shift, Monday-Friday, 8:00AM- 4:30PM, 40hours per week

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education-Distribution REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Receives telephone calls and personal visitors. Refers those not requiring the manager's personal attention to appropriate office.

Provides information on office functions to those from other organizations and advises manager of contacts which are of a sensitive nature. At the higher office level and with manager's assistance, establishes overall policies and procedures for correspondence control and routing, requests for personnel actions, travel arrangement, files administration, and internal memoranda throughout all levels of the organization.

At the lower office level, adapts these procedures for implementation by subordinate level offices. Provides advice, assistance and training to secretaries and clerical support positions in the subordinate organizational segments; and reviews, coordinates, and assembles the work products of subordinate counterparts as required. Ensures subordinate clerical staff receives necessary training.

Screens incoming correspondence and routes to the appropriate organization, establishing specific response dates and maintaining and monitoring suspense dates. Maintains supervisor's calendar; schedules appointments and engagements, assembles background material and prepares notes for supervisor regarding topics to be discussed; and makes travel arrangements and prepares travel vouchers.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $45409 - $59031/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-09.

What is the work schedule?

This is a Day shift, Monday-Friday, 8:00AM- 4:30PM, 40hours per week position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.