Program Manager – Operation Manager

Internal Revenue Service (USDT); California; On-site; USD 126,000 - 193,000; Full time

Job summary

Internal Revenue Service (IRS) in Fresno, CA is seeking a Senior Manager to oversee the Return Integrity and Compliance Services program. The role involves planning, directing, and evaluating multi-year work plans, developing policy changes, and ensuring alignment with organizational goals.

Strong leadership and communication are essential to advise on operational decisions and manage budgets. The position requires federal-level program management experience, ability to work with executives, and

Qualifications

• Managing programs with financial oversight and resources.
• Developing policy changes in response to funding and legislation.
• Communicating with internal and external stakeholders.
• Leading projects and overseeing work plans and schedules.
• Reviewing proposals and advising on operational decisions.

Responsibilities

• Formulate new or revised policies for W&I.
• Ensure area plans align with goals, schedules, and policies.
• Prepare comprehensive reports for top-level managers and leaders.
• Prepare agency directives, IRM issuances, memoranda, and policy statements.
• Make recommendations for actions when adjustments are necessary.

Skills

Program management

Budget management

Policy development

Leadership

Communication

Education

Bachelor's degree

Job description

Summary

WHAT IS ****TAXPAYER SERVICES**** ?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):
• TS – RICS-Return Integrity and Compliance Services – TS-RICS-Refundable Credits Examination Operation (Fresno).
• This job (or announcement) is open to current permanent IRS competitive service employees in RICS RCEO Fresno business units.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Learn more about this agency

Overview

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Location

1 vacancy in the following location:

(CA7456) 1325 Broadway Plaza
Fresno County, CA
No matching locations found.

Work site options

Salary

$126,410 – $193,300 per year. The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

Pay scale & grade

IR 1

Promotion potential

None

Pay scale and grade determines the salary of the job.

Work schedule

Full-time – Tour of Duty: Day Shift Monday-Friday between 6AM-6PM, 40 hours per week.

Travel Required

Occasional travel – You may be expected to travel for this position. e.g. May be required to travel 1-5 days per month.

Appointment type

Permanent

• 0340 Program Management

Supervisory status

Yes

Federal service type

This job is in the Competitive Service

Represented by a union

No

Drug test

No

Security clearance

Not Required

Position sensitivity and risk

High Risk (HR)

Background check type

Credentialing

Suitability/Fitness

Financial disclosure required

No

Announcement number

27-13098542K-TSM-0340-1

Control number

890960500

This job is open to

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Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

Open to IRS Career/Career-Conditional, Treasury/IRS CTAP & IRS RPP employees

Duties

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General Manager Duties:

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Works with W&I executives, Area Directors, and counterparts in other IRS Divisions in formulating new or revised policies for W&I. Develop overall objectives, strategies, actions and critical success factors for Policy.
• Ensures that area plans, and accomplishments are consistent with W&I goals, schedules, and policies.
• Conducts briefings and prepares comprehensive reports to keep top-level managers and leaders apprised of program plans and progress and to communicate findings and recommendations.
• Prepares agency directives, IRM issuances, memoranda, W&I policy statements, and other written guidelines and recommendations.
• Makes recommendations for actions when adjustments or a difference course of action is necessary.

SPD: PD99342

Visit the IRS SPD Library to access the position descriptions.

Requirements

Conditions of employment

• Probationary Period – A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Supervisory Probationary Period – Subject to a 1-year supervisory or managerial probationary period (unless already completed).
• Tax Audit – The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS:

SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

• Applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
• Applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to Program Managers.
• Applying communication techniques to effectively and diplomatically interact with internal and external customers.
• Developing long-and short-term planning guidance; assessing resource utilization; evaluating inventory and managing workplans to strategically apply resources and making changes to current processes and procedures covering agency program goals and objectives.
• Utilizing financial management principles, managing program budgets, monitoring program effectiveness, and recommending financially-sound operational changes.
• Reviewing and evaluating proposals, conducting studies, developing recommendations, and analyzing new or revised policies.
• Utilizing with programs, work functions, and staff-hour planning methods and techniques to initiate, plan, organize, direct, and manage the functions and employees.
• Applying principles, practices, and policies of Strategic Human Resources, personnel management and administration to provide guidance and leadership in carrying out program operations
• Applying oral and written communication methods and techniques to provide feedback to all levels of management, provide guidance and direction to subordinate staff and supervisors, and facilitate discussions with internal/external stakeholders.
• Leading projects, establishing and evaluating internal controls in accordance with management assurance frameworks, supporting audits conducted by oversight bodies such as TIGTA and GAO, including audit process, documentation requirements, and formulating responses to inquiries, findings and recommendations.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate.

For more information on qualifications please refer toOPM’s Qualifications Standards.

Go to Understanding the IRS Paybands for GS/IR conversion.

Education

A college or university degree generally must be from an accredited college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: NACES or AICE.

Additional information

• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: IRS Pay Band Locality Pay tables may be found under 2026 – IR Salary Tables.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

As a current employee, you know the great benefits we offer. For questions about benefits, please contact the Employee Resource Center at 1-866-743-5748 option #1 for ERC.

Review our benefits

Required documents

The following documents are required and must be provided with your application. All materials must be in English.

Incomplete or insufficient information may result in not being considered for the position or not receiving special consideration for which you may be eligible.

1. Resume

• Limit to two pages. Include full name and relevant work experience with dates and duties.

2. Education (if applicable)

3. Registration/License (if applicable)

4. Performance Appraisal/Awards

5. CTAP (if applicable)

6. RPP (if applicable)

7. Current Employees Documentation (recommended)

How to Apply

Help

Please read the entire announcement before applying. To apply, complete all required questionnaires, assessments and submit all required documentation as specified.

The application package must be submitted by the closing date to receive an invitation to complete USA Hire Assessment.

We are available to assist you during business hours. If applying online poses a hardship, contact us.

1. To begin the application process, click the Apply Online button.
2. Preview the Application Questionnaire via the provided link.

Upload all required documents and submit your application.

Access USA Hire with your USAJOBS login credentials. Review instructions prior to assessments. You may request accommodations if you have a disability.

Visit the USA Hire Applicant Resource Center for practice assessments and resources.

Reasonable Accommodations (RA): We provide accommodations to applicants with disabilities on a case-by-case basis; visit OPM site for RA policies.

To update your application, visit USAJOBS – How to Update Application during the open period.

Agency contact information

(ERC) Employee Resource Center

Phone [phone]

Website https://irsgov.sharepoint.com/sites/EmployeeResources/SitePages/ERC-Help-Desk.aspx

Address TS – RICS-Return Integrity and Compliance Services, 1111 Constitution Ave NW, Washington, DC 20224, US

Next steps

Once your application is received you will be notified. Check status updates in USAJOBS.

The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury from requesting criminal history before a conditional offer of employment. For more, visit Treasury.gov/fairchanceact.

Fair and transparent

The Federal hiring process is fair and transparent. Guidance includes EEO, privacy, accommodations, and other policy topics.