Secret-Cleared IT Systems Analyst | Service Desk Support

MANTECH; Miami (FL); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

MANTECH in Doral, FL is seeking a motivated Systems Analyst to join our team. You will provide first-level technical support, troubleshoot hardware, software, and network issues, and log incidents in our ticketing system while meeting SLAs.

The role requires a high school diploma and 1+ year in service desk or systems administration, with knowledge of Windows, networking, and office software. Preferred: Bachelor's degree, ITIL/ITSM tools, Active Directory, and DoD program experience.

Qualifications

• Experience in a service desk or systems administration environment.
• Fundamental understanding of computer hardware and software.
• Familiarity with Windows OS, networking concepts, and common applications.

Responsabilités

• Provide first-level technical support to end users across the organization.
• Troubleshoot and resolve basic hardware, software, and network issues; escalate as needed.
• Log and track incidents and service requests within a ticketing system with documentation.
• Meet SLAs and maintain high levels of customer satisfaction.
• Use knowledgebase articles and other resources to resolve user issues.
• Develop problem-solving and interpersonal skills under supervision.
• Assist in user training and self-service initiatives.

Connaissances

Service Desk experience

Systems Administration

Windows OS

Networking basics

Microsoft Office

Web browsers

Formation

High School Diploma

Bachelor’s degree (preferred)

Outils

ServiceNow

Jira

Active Directory

Description du poste

MANTECH in Doral, FL is seeking a motivated Systems Analyst to join our team. You will provide first-level technical support, troubleshoot hardware, software, and network issues, and log incidents in our ticketing system while meeting SLAs.

The role requires a high school diploma and 1+ year in service desk or systems administration, with knowledge of Windows, networking, and office software. Preferred: Bachelor's degree, ITIL/ITSM tools, Active Directory, and DoD program experience.