Enterprise IT Service Desk Technician – On-Site

ManTech; Florida; Remote; USD 65,000 - 90,000; Full time

Job summary

MANTECH seeks a motivated Enterprise Service Desk Remote Support Technician to join our team in Doral, FL. This position is fully on-site 5 days a week and focuses on providing Tier I/II remote support and rapid incident resolution.

Responsibilities include diagnosing issues, managing Active Directory and Windows systems, and documenting incidents in ServiceNow and other ticketing platforms. A TS clearance is required; experience with secure remote tools is preferred.

Qualifications

• Experience delivering remote technical support and troubleshooting endpoint devices.
• Strong background in Active Directory administration and Windows operating systems.
• Familiar with ticketing systems (e.g., ServiceNow) and incident management.

Responsibilities

• Provide remote Tier I/II support, diagnostic troubleshooting, and issue resolution for desktop workstations and peripherals.
• Use remote desktop tools to diagnose, configure, and restore user systems.
• Log, track, and document incidents, service requests, and outages in ticketing systems.

Skills

Remote desktop support

Active Directory

Windows operating systems

ServiceNow

Ticketing systems

Security clearance

IAT Level II certs

Education

High School Diploma or GED

Associate’s degree

Bachelor’s degree in CS/IT or related

Tools

ServiceNow

Remote desktop tools

AD tooling

Job description

MANTECH seeks a motivated Enterprise Service Desk Remote Support Technician to join our team in Doral, FL. This position is fully on-site 5 days a week and focuses on providing Tier I/II remote support and rapid incident resolution.

Responsibilities include diagnosing issues, managing Active Directory and Windows systems, and documenting incidents in ServiceNow and other ticketing platforms. A TS clearance is required; experience with secure remote tools is preferred.