System Analyst

Netrolynx AI; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Training opportunities

Flexible work arrangements

Wellness programs

Job summary

MANTECH is seeking a Systems Analyst to provide first-level technical support across hardware, software, and network systems in a fast-paced IT environment in Doral, FL.

The role emphasizes strong customer service, problem solving, and collaboration with senior technicians. A relevant background in service desks or systems administration is preferred, with ongoing opportunities for skill growth and professional development.

Qualifications

• High school diploma or equivalent and at least 1 year of experience in a Service Desk or Systems Administration environment.
• Basic understanding of computer hardware (desktops, laptops, peripherals) and Windows OS.
• Basic networking knowledge including TCP/IP concepts.
• Familiarity with Microsoft Office Suite and common web browsers; strong problem-solving and customer-focused attitude.

Responsibilities

• Provide first-level technical support to end users for hardware, software, and network issues.
• Troubleshoot and escalate more complex problems to higher-tier teams as needed.
• Log and document incidents and service requests in a ticketing system with timely resolutions and accurate records.
• Maintain adherence to SLAs and strive to exceed service quality expectations.
• Use knowledgebase articles and resources to diagnose and resolve user issues efficiently.
• Assist in developing user training materials and promote self-service to reduce workload.
• Collaborate with team members and senior technicians to improve skills and processes.

Skills

Customer service

Problem solving

Communication

Hardware basics

Networking basics

Education

High School Diploma or equivalent

Tools

Windows

Office Suite

Web browsers

Ticketing system

Job description

About The Company

MANTECH is a leading technology solutions provider dedicated to delivering innovative and reliable services to government agencies and commercial clients. With a strong focus on cybersecurity, systems integration, and IT support, MANTECH has established a reputation for excellence and integrity in the technology sector. The company prides itself on fostering a collaborative and inclusive work environment that encourages professional growth and development. MANTECH's commitment to quality and customer satisfaction positions it as a trusted partner in complex technological endeavors, supporting national security and advancing technological innovation across various domains.

About The Role

We are seeking a motivated and customer-oriented Systems Analyst to join our dynamic team in Doral, FL. This role is integral to providing first-level technical support to end users across the organization, ensuring seamless operation of hardware, software, and network systems. The Systems Analyst will troubleshoot and resolve technical issues, elevate complex problems as needed, and contribute to maintaining high levels of customer satisfaction. The ideal candidate will be eager to develop their technical and interpersonal skills, working under the guidance of senior and mid-level technicians. This position offers an excellent opportunity for individuals looking to grow their career in IT support within a fast-paced, innovative environment.

Qualifications

The successful candidate will possess a high school diploma or equivalent, with at least one year of relevant experience in a Service Desk or Systems Administration environment. A fundamental understanding of computer hardware, including desktops, laptops, and peripherals, along with software such as Windows operating systems and common applications, is essential. Basic networking knowledge, including connectivity and TCP/IP concepts, is required. Familiarity with software applications like the Microsoft Office Suite and web browsers will be beneficial. Candidates should demonstrate strong problem-solving abilities, effective communication skills, and a customer-focused attitude.

Responsibilities

• Provide first-level technical support to end users, addressing hardware, software, and network issues promptly and professionally.
• Troubleshoot and resolve basic technical problems, escalating more complex issues to higher-tier support teams as necessary.
• Log, track, and document incidents and service requests within a ticketing system, ensuring timely resolution and accurate record-keeping.
• Maintain compliance with Service Level Agreements (SLAs) and strive to exceed customer expectations for service quality.
• Utilize knowledgebase articles and other resources to efficiently diagnose and resolve user issues.
• Assist in the development of user training materials and participate in self-service initiatives to empower users and reduce support workload.
• Collaborate with team members and senior technicians to enhance technical skills and improve support processes.

Benefits

MANTECH offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. Benefits include competitive salary packages, health, dental, and vision insurance, paid time off, and retirement savings plans. The company also provides ongoing training and development opportunities, encouraging continuous learning and career advancement. Employees enjoy a collaborative work environment with a focus on innovation, diversity, and inclusion. Additionally, MANTECH promotes work-life balance through flexible work arrangements and employee wellness programs, ensuring a supportive and engaging workplace.

Equal Opportunity

MANTECH is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We believe in providing equal employment opportunities to all qualified individuals and ensuring a respectful, fair, and supportive environment for our employees. All employment decisions are made based on merit, qualifications, and business needs.