Systems Analyst – IT Support & Troubleshooting (Secret Clearance)

ManTech; Florida; Vor Ort; USD 52.000 - 65.000; Vollzeit

Zusammenfassung

MANTECH seeks a motivated Systems Analyst in Doral, FL to provide first-level technical support for end users across the organization. Responsibilities include troubleshooting, incident logging, and ensuring timely resolution while meeting SLAs.

The role emphasizes developing problem-solving skills, contributing to user training, and supporting DoD programs with ITIL-aligned processes. A current Secret clearance is required or the ability to obtain one.

Qualifikationen

• High School Diploma required.
• 1+ year of experience in a Service Desk or Systems Administration.
• Basic hardware and software knowledge (Windows OS, common apps).
• Basic networking understanding (TCP/IP).
• Familiar with MS Office and web browsers.

Aufgaben

• Provide first-level technical support to end users.
• Troubleshoot hardware, software, and network issues with escalation as needed.
• Log and track incidents in a ticketing system with timely resolution.
• Meet SLAs and maintain high customer satisfaction.
• Use knowledgebase resources to resolve issues efficiently.
• Develop problem-solving and interpersonal skills with guidance from senior staff.
• Assist in user training and self-service efforts.

Kenntnisse

Hardware basics

Windows OS

Networking basics (TCP/IP)

MS Office

Ticketing experience

Customer service

Ausbildung

High School Diploma

Bachelor’s degree in information technology or computer science

Tools

ServiceNow

Jira

ITIL processes

Remote desktop tools

Jobbeschreibung

MANTECH seeks a motivated Systems Analyst in Doral, FL to provide first-level technical support for end users across the organization. Responsibilities include troubleshooting, incident logging, and ensuring timely resolution while meeting SLAs.

The role emphasizes developing problem-solving skills, contributing to user training, and supporting DoD programs with ITIL-aligned processes. A current Secret clearance is required or the ability to obtain one.