IT Support & Systems Analyst – Growth Path

Netrolynx AI; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Training opportunities

Flexible work arrangements

Wellness programs

Job summary

MANTECH is seeking a Systems Analyst to provide first-level technical support across hardware, software, and network systems in a fast-paced IT environment in Doral, FL.

The role emphasizes strong customer service, problem solving, and collaboration with senior technicians. A relevant background in service desks or systems administration is preferred, with ongoing opportunities for skill growth and professional development.

Qualifications

• High school diploma or equivalent and at least 1 year of experience in a Service Desk or Systems Administration environment.
• Basic understanding of computer hardware (desktops, laptops, peripherals) and Windows OS.
• Basic networking knowledge including TCP/IP concepts.
• Familiarity with Microsoft Office Suite and common web browsers; strong problem-solving and customer-focused attitude.

Responsibilities

• Provide first-level technical support to end users for hardware, software, and network issues.
• Troubleshoot and escalate more complex problems to higher-tier teams as needed.
• Log and document incidents and service requests in a ticketing system with timely resolutions and accurate records.
• Maintain adherence to SLAs and strive to exceed service quality expectations.
• Use knowledgebase articles and resources to diagnose and resolve user issues efficiently.
• Assist in developing user training materials and promote self-service to reduce workload.
• Collaborate with team members and senior technicians to improve skills and processes.

Skills

Customer service

Problem solving

Communication

Hardware basics

Networking basics

Education

High School Diploma or equivalent

Tools

Windows

Office Suite

Web browsers

Ticketing system

Job description

MANTECH is seeking a Systems Analyst to provide first-level technical support across hardware, software, and network systems in a fast-paced IT environment in Doral, FL.

The role emphasizes strong customer service, problem solving, and collaboration with senior technicians. A relevant background in service desks or systems administration is preferred, with ongoing opportunities for skill growth and professional development.