Secret-Cleared IT Support Specialist (4-Month Contract)

TIAG; Chevy Chase (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

TIAG is seeking a short-term IT Support Specialist to assist the Uniformed Services University of Health Sciences in Bethesda, MD. A Secret Clearance is required, and the work onsite in Bethesda is anticipated to last about four months.

You will receive hardware shipments, maintain inventory accuracy, manage YubiKey deliveries, and use ServiceNow for ticketing. Troubleshooting, documentation, and effective customer service are core to the role.

Qualifications

• 1+ years of related IT experience.
• Strong PC software and troubleshooting skills.
• Experience using Windows 10 and Microsoft Office 2010.
• Ability to obtain a Secret Clearance.
• Experience with remote access software and Office automation suites.
• Excellent written and verbal communication.
• Proven ability to manage multiple concurrent work items.

Responsibilities

• Receive and process incoming hardware shipments.
• Maintain 100% inventory accuracy within the Government-furnished system.
• Coordinate and ensure timely delivery of YubiKey devices to end-users.
• Utilize an IT ticketing system to manage, document, and close tickets.
• Perform computer troubleshooting and setup using detailed processes.
• Execute break-fix and software upgrades as needed.
• Document troubleshooting results in the help desk system.
• Extract logs and escalate to Tier 3 when required.
• Maintain notes for all troubleshooting steps and inventory movements.
• Handle 3 to 5 concurrent support activities with operational rigor.
• Provide excellent customer service across phone, email, chat, and in-person support.

Skills

Hardware troubleshooting

Software troubleshooting

Ticketing systems

Windows 10

Microsoft Office 2010

Remote access tools

Communication skills

Tools

ServiceNow

Job description

TIAG is seeking a short-term IT Support Specialist to assist the Uniformed Services University of Health Sciences in Bethesda, MD. A Secret Clearance is required, and the work onsite in Bethesda is anticipated to last about four months.

You will receive hardware shipments, maintain inventory accuracy, manage YubiKey deliveries, and use ServiceNow for ticketing. Troubleshooting, documentation, and effective customer service are core to the role.