Secret-Cleared Help Desk Specialist – DoD IT Support

Piper Companies; Kansas City (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Sick leave as required by law

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy in Kansas City, MO. The role focuses on end-user desktop support for a large enterprise network and offers a growth path within the Intelligence Community.

Night shifts start, with later shifts based on candidate preference. Must have an active Secret clearance and CompTIA Security+ certification.

Qualifications

• Must have an Active Secret Clearance.
• 1+ years of IT experience.
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher.
• Experience with troubleshooting, ticketing systems, and support for IT devices.

Responsibilities

• Assist with IT support for devices including laptops, desktops, printers, mobile phones, and other network devices.
• Resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
• Work with employees and officials to troubleshoot and resolve technical issues.
• Support the Enterprise Service Desk operations by opening, tracking, and closing tickets.

Skills

IT support

Ticketing systems

End-user support

Tools

Remedy

ServiceNow

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy in Kansas City, MO. The role focuses on end-user desktop support for a large enterprise network and offers a growth path within the Intelligence Community.

Night shifts start, with later shifts based on candidate preference. Must have an active Secret clearance and CompTIA Security+ certification.