DoD Help Desk Technician – Night Shift, Secret Clearance

Piper Companies

Kansas City (MO)

On-site

USD 3,582,000 - 4,546,000

Full time

8 days ago

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Benefits offered by this job

Full benefits package

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program fully funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The role will start on a night shift, with shift preferences considered after a few months.

The Help Desk Specialist will assist with end-user desktop support for a large enterprise network, and will troubleshoot connectivity, OS, Microsoft/Office, and Video Teleconference issues while collaborating with staff to resolve

Qualifications

Must have an Active Secret Clearance.
Entry level IT experience.
Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher.
Experience with troubleshooting, ticketing systems, and support for IT devices.

Responsibilities

Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices.
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
Work directly with employees and officials to troubleshoot and resolve technical issues.
Execute operations in support of the Enterprise Service Desk.
Meet service goals by opening and closing tickets, executing scripts, and answering calls.