Secret-Cleared Help Desk & Customer Support Analyst
RedSky
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Benefits offered by this job
Job summary
RedSky LLC is seeking an experienced Help Desk/Customer Support Analyst (SECRET) to join our USSOCOM Enterprise Knowledge Management program in Tampa, FL. You’ll provide frontline support for Microsoft 365, SharePoint Online, Power Platform, Microsoft Teams, and related knowledge-management tools in a high-stakes DoD setting.
Requires active TS/SCI clearance and 3+ years of DoD IT help desk experience. You’ll triage, troubleshoot, document, and resolve issues, escalating when needed while
Qualifications
- Active TS/SCI clearance required for duties.
- Bachelor's degree in CS/IT or an equivalent certification/experience mix.
- 3+ years in DoD/federal IT help desk or service desk environments.
- Experience with ticketing systems like ServiceNow, Remedy, Jira SM, or Dynamics 365.
Responsibilities
- Serve as first point of contact for end users requiring assistance with M365, SharePoint Online, Power Platform, and related EKMS tools.
- Triage, troubleshoot, document, and resolve issues or escalate to engineering/administration.
- Maintain high-quality customer service in a mission-critical SOF environment.
Skills
Education
Tools
Job description
RedSky LLC is seeking an experienced Help Desk/Customer Support Analyst (SECRET) to join our USSOCOM Enterprise Knowledge Management program in Tampa, FL. You’ll provide frontline support for Microsoft 365, SharePoint Online, Power Platform, Microsoft Teams, and related knowledge-management tools in a high-stakes DoD setting.
Requires active TS/SCI clearance and 3+ years of DoD IT help desk experience. You’ll triage, troubleshoot, document, and resolve issues, escalating when needed while
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